Terms and Conditions

Welcome to Sierra Living Concepts. These Terms and Conditions govern your use of our website, services, and interactions, including purchases and communications. By accessing or using this website, you agree to these terms. These guidelines ensure clarity and mutual understanding between Sierra Living Concepts and its customers.

Acceptance of Terms

By accessing or using our website and services, you agree to comply with these Terms and Conditions. If you do not agree, you may not access or use our services.

Exclusively Handmade

All our products are meticulously handcrafted using techniques passed down through generations. Our skilled artisans use traditional tools to create one-of-a-kind furniture. Minor variations or imperfections may occur due to the handmade process, enhancing the uniqueness of each piece and distinguishing it from machine-made, mass-produced items. True connoisseurs recognize and appreciate this artistry.

User Responsibilities and Conduct

Users agree to use the Sierra Living Concepts website responsibly and in compliance with all applicable laws. Prohibited activities include, but are not limited to:

• Engaging in fraudulent, abusive, or illegal activities.
• Harming, disrupting, or attempting to compromise the website infrastructure.
• Violating intellectual property rights or unauthorized use of website content.

Violations of these responsibilities may result in account suspension, termination, or legal action.

Account Information and Security

Users are responsible for maintaining the confidentiality of their account credentials and all activities conducted under their account. Sierra Living Concepts is not liable for damages resulting from user negligence in safeguarding account information. Notify us immediately at [email protected] or by calling 1-866-864-8488 if you suspect unauthorized access or a breach of security.

Payment Terms

• Payment Methods: We accept major credit cards, PayPal, and other online payment methods as displayed on our website.

We also offer the following payment options:

• Flexible Payment Schedule: We require 50% payment upfront before manufacturing starts and the remaining 50% once your order is ready for shipping.
• PayPal EMI Options: Spread the cost of your purchase over time with PayPal's EMI plans. Check directly with PayPal for eligibility and detailed terms.

If you encounter any payment issues or have questions, contact us at [email protected] or call us at 1-866-864-8488.

Cancellation Policy

If you need to cancel your order, contact our customer service team immediately. You can reach us by filling out the Contact Us form or calling 1-866-864-8488 (Option 2). Our team will guide you through the cancellation process efficiently.

• Within 48 Hours of Order Placement: No Cancellation Fees will be charged.
• After Manufacturing Begins: A 25% Restocking Fee (RSF) of the total order value will be charged to cover costs incurred for materials, solid wood waste, labor, and warehousing.
• After Shipping: A 40% RSF will apply due to additional reshipping logistics, material usage, labor, and storage, as we do not have a return warehouse facility in the United States.

Return Policy

We do not accept returns or refunds for a change of heart and according return fee may be applicable. However, we are committed to resolving issues related to manufacturing defects or damage. Ensure damages are noted on the delivery receipt and documented with photographs. For assistance, contact our customer service team at 1-866-864-8488 (Option 2) or email [email protected].

Damages

All items undergo rigorous inspections before shipping and are packaged using industry-leading methods to ensure safe delivery. In the rare event of damage we will provide a feasible resolution based on the analysis of the photographs and descriptions provided by the customer. The resolution may include repair, refund, partial replacement, or full replacement, as applicable.

As mentioned earlier, please ensure that damages are noted on the delivery receipt and documented with photographs to facilitate the damage claim process.

Warranty

We proudly offer a one-year warranty on all products. If there are issues with materials or workmanship, we will adjust, repair, or replace the item to your satisfaction. Minor variations in size, finish, and dimensions are natural characteristics of handmade items and are not considered defects. Reclaimed Furniture undergoes a special process for an antique look, including intentional mars and chips. Each piece is inspected thoroughly to ensure quality and satisfaction.

Intellectual Property Rights

All content on this website, including text, images, designs, and trademarks, is the intellectual property of Sierra Living Concepts. Unauthorized use, reproduction, or distribution is strictly prohibited without explicit written consent.

Shipping Terms

We maintain minimal inventory to offer a broad selection of high-quality furniture at affordable prices. Most items are made to order, conserving precious wood and ensuring each piece is uniquely crafted by skilled artisans in India and Indonesia.

Order Timeframes:

• Regular orders: 8–12 weeks
• Large or custom orders: 10–14 weeks
• Deliveries to Canada: An additional 2–4 weeks

Our delivery partner picks up your order after it clears mandatory customs duties and delivers it within 6–7 business days without prior notification. Tracking information activates once the package is picked up by our delivery partner. Though the process may seem lengthy, we deliver faster than the industry average of 16 weeks for solid wood furniture. Your patience will be rewarded with exceptional craftsmanship.

Customer Service Portal: Access real-time updates and features, including:

• Monitor: View and verify order details, track progress, and see images of your item during production.
• Communicate: Get order updates, receive special offers, and contact us through the portal or by calling 1-866-864-8488 (Option 2), or writing to us at [email protected]
• Track: Follow your shipment using GPS tracking for overseas deliveries and up-to-date delivery statuses.

Important Delivery Instructions:

• We cannot ship to rural routes, remote areas not serviced by freight carriers, APO/FPO addresses, or P.O. Boxes.
• Additional shipping fees may apply for orders to Canada, Alaska, Hawaii, or Puerto Rico based on destination, size, and weight.
• Please provide a delivery phone number, any special delivery instructions when placing your order. Freight carriers may charge extra for specific conditions, such as apartments, unusual driveways, or steep slopes.
• Kindly ensure that your room/house has sufficient clearance for the furniture to move through at the time of delivery. Additionally, check the dimensions of staircases, hallways, pathways, and doors, especially if the house is multi-floored or located in an apartment building.

Delays due to weather or shipping issues are sometimes unavoidable. If a delay occurs, we will notify you promptly via email. Please check your spam folder for tracking updates before contacting us.

Limitation of Liability

Sierra Living Concepts is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services, including but not limited to delays caused by shipping providers, customs, or force majeure events. Our liability is strictly limited to the cost of the purchased product.

Force Majeure

Sierra Living Concepts is not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, labor strikes, or government actions.

Termination or Suspension of Services

We reserve the right to suspend or terminate user accounts or access to services for violations of these terms, fraudulent activities, or abusive behavior. Notification will be provided in such cases.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California. Disputes arising under these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The venue for arbitration will be the State of California, and all proceedings will be conducted in English.

Changes to Terms

We may update these Terms and Conditions periodically. Updates will be posted on this page, and users may be notified via email or a prominent notice on our website. Continued use of the website constitutes acceptance of the updated terms.

Information Collection, Use, and Sharing

We collect information you voluntarily provide, such as your name, address, phone number, and billing details. This information is used to process orders, respond to inquiries, and improve your experience. We do not sell or rent your data to third parties. Information is shared only as necessary to fulfill requests, such as shipping an order. For more details, refer to our Privacy Policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Request deletion of your data (processed within 30 days of receipt).
• Express concerns about how your data is used.

Data Security

Your data is protected both online and offline. Sensitive information, such as credit card details, is encrypted and transmitted securely. You can verify this by checking for a closed lock icon or "https" in your browser's address bar. Offline, only authorized employees have access to personal information, which is stored on secure servers. If you have concerns, contact us immediately at 1-866-864-8488 or email [email protected].

SMS Terms and Conditions

By opting in for SMS notifications, you agree to receive up to five messages per week, including order updates and promotions. Opt-in is completed via our website form. Opting into SMS notifications is entirely voluntary and not required to complete a purchase. To opt out, reply "STOP" to any message. No further messages will be sent after opting out. Standard carrier messaging and data rates may apply. For more information, refer to our Privacy Policy.

Contact Information

If you have any questions about these Terms and Conditions, contact us:

Sierra Living Concepts

46560 Fremont Blvd, Suite 414
Fremont, CA 94538

Email: [email protected]

Toll-Free: 1-866-864-8488 (Monday through Sunday from 8:00 AM to 6:00 PM PST)

Customer Service & Live Chat: Available Monday through Sunday from 8:00 AM to 6:00 PM PST.