Cancellation & Return Policy

Cancellation Policy

If you need to cancel your order, contact our customer service team immediately. You can reach us by filling out the Contact Us form or calling 1-866-864-8488 (Option 2). Our team will guide you through the cancellation process efficiently.

• Within 48 Hours of Order Placement: No Cancellation Fees will be charged.
• After Manufacturing Begins: A 25% Restocking Fee (RSF) of the total order value will be charged to cover costs incurred for materials, solid wood waste, labor, and warehousing.
• After Shipping: A 40% RSF will apply due to additional reshipping logistics, material usage, labor, and storage, as we do not have a return warehouse facility in the United States.

Return Policy

At Sierra Living Concepts, we stand behind the quality of our handcrafted solid wood furniture. While we do not generally accept returns for change of mind—and a return fee may apply—we are committed to your satisfaction and will work with you to resolve any concerns, including select cases involving unused, new-condition products.

All our items are covered by a 365-day satisfaction warranty against manufacturing defects and craftsmanship issues. To initiate a claim for transit damage or product defect, please inspect the item at the time of delivery, note any damages on the delivery receipt, and contact our team within 48 hours with photo documentation.

Our 365-day satisfaction coverage also allows us to evaluate and assist with concerns related to new, non-defective items, subject to case-by-case review and applicable return logistics. We may offer repair, adjustment, replacement, or alternate resolutions based on the situation. Please note that natural variations, reclaimed wood imperfections, or customization nuances are not considered defects.

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