Cancellation Policy
At Sierra Living Concepts, we take pride in handcrafting custom-made furniture tailored to match your exquisite demands. Unlike others, we do not keep any ready-to-ship and in-stock inventories. However, we understand that circumstances may arise where you need to cancel your order. For prompt assistance, please follow these steps:
Cancellation Process:
If you need to cancel your order, contact our customer service team immediately. You can reach us by filling out the Contact Us form or calling 1-866-864-8488 (Option 2).
Our team is ready to assist you swiftly and efficiently through the cancellation process.
Cancellation Fees:
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After Manufacturing Begins: A 25% Restocking Fee (RSF) of the total order value will be charged to cover the costs of materials purchased, solid wood waste, labor, and warehousing already invested.
Any cancellation requested after 48 hours of placing the order will incur a cancellation fee. This policy applies to all orders as we begin arranging resources and labor immediately upon order receipt.
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After Shipping: A 40% Restocking Fee (RSF) of the total order value will be charged to cover costs associated with reshipping logistics, solid wood waste, materials used, labor, and storage due to no return warehouse facility available in the United States.
Return and Refund Policy
No Returns or Refunds for Change of Heart
While we strive for your satisfaction, we do not accept returns and refunds for a change of heart. However, we are committed to resolving any issues related to manufacturing defects, damage, or specific product concerns.
Please ensure that any damages upon delivery are clearly marked on the receipt and documented with photographs to facilitate swift resolution for claim purposes.
For further assistance or inquiries, our Customer Service team is available via phone at 1-866-864-8488 (Option 2) or by email at [email protected]. We are committed to ensuring your experience with Sierra Living Concepts is both positive and satisfying.
