Frequently Asked Questions

Does your company have paper catalogs or retail locations?

Sierra Living Concepts creates heirloom quality furniture at affordable prices. In order to achieve our goal of keeping prices low we only sell online and do not provide paper catalogs. Our full product line is available 24 hours a day online. Are color samples available? Colors are often difficult to match by a picture online. You may request free color samples prior to placing your order.

ORDER INFORMATION

What are your ordering methods?

We want you to feel comfortable placing your order. You many order online, by phone,by mail or fax.

What is your Privacy Policy?

SierraLivingConcepts.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. SierraLivingConcepts.com does NOT rent or sell email addresses or phone numbers.

How do I check my Order Status?

You may check your order status online or by phone.
Call us at     1-866-864-8488
We will also send you email notifications as your order goes through our Order Fulfillment Process.

Do I pay any Sales Tax?

One of the great benefits of shopping at SierraLivingConcepts.com is that you do not pay any Sales Tax!! Only exception is for items shipped to California.

Do you offer any Volume Discounts?

At Sierra Living Concepts want to provide the lowest prices possible for heirloom quality furniture. We are happy to offer volume discounts. Please call our representatives at 1-866-864-8488 or email us at sales@sierralivingconcepts.com for volume purchase pricing.

Why isn't my credit card being accepted?

To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)
If you are still having problems please try another credit card or call us at 1-866-864-8488 or email us at sales@sierralivingconcepts.com

AFTER SALE INFORMATION

How do I assemble my product?

Sierra Living Concepts builds all their furniture prior to shipping. We do not sell prefab furniture that needs assembly. Our onsite construction increases the durability of our furniture by up to 70%. We have found that a few pieces ship better if partially disassembled. For these pieces, a screw driver and possibly a hammer is sufficient.

What is the cancellation policy?

Orders usually are processed the next business day after you place your order, pending payment approval and order verification. However, every effort will be made to accommodate a cancellation or change providing your order has not reached the order processing stage or been shipped out. To expedite the cancellation process, you must contact us by phone or email within 24 hours after submitting your order to ensure proper cancellation. All our furniture are handmade by skilled Artisans using Pure Solid Wood and hence any cancellation after manufacturing begins incurs wastage of precious wood & labor cost. For this reason, once manufacturing has begun, we are required to charge a cancellation fee equal to 25% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been shipped the fee would be upto 40%.

What is the return policy?

Upon arrival at our warehouse all returned items are inspected. You will be refunded the full cost of the merchandise minus the original shipping charge and actual return shipping fees if your item is returned within 14 days of delivery and is in the same condition as received. If the item shows signs of use you may be subject toa partial refund.
Expect to receive the refund within four weeks from shipping your return to us.This includes conservative estimates of the time required for the return shipping,inspection at our returns facility, and processing from your bank or Credit Card Company. We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used.

What is the policy concerning damaged or missing items?

At SierraLivingConcepts.com, we take great pride in backing all our furniture with a 100% Satisfaction Guarantee! To ensure that your precious order reaches safely, we personally inspect each item multiple times before shipping and use the industry best packaging to ensure safe delivery. In the rare case of damage, we will ensure that you get a brand new replacement product at no charge and for minor damages, we will work with you to get it locally professionally restored in brand new condition, at our expense.

Before delivery we will also send you detailed instructions on the simple process to file the damages with us. Please be assured that your purchase is entirely safe with us and just like hundreds of our customers, you will love the end product and cherish it for a long time!.

If you choose not to go with any of our recommended resolution we will gladly refund your purchase price less the shipping charges and restocking fee based on the situation. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded.

On delivery of your order please follow below IMPORTANT instructions:

1. Please sign/inscribe your initials after checking the box.
2. Please take note and images of any kind of damage /rips /tears / scratches on the Packing box of your product. If you find any kind of damage please fill it in the 'Customer Note' section of the delivery receipt.
3. If there is any damage or issue, please be assured that it is backed by our Satisfaction Guarantee and we will resolve it for you ASAP. For us to do so, we request that you please do not return/refuse order at the point of delivery without prior authorization from our Order Processing Team.
4. Our order issue resolution process is very simple, straightforward and is entirely intended to safeguard your purchase, just contact us & we will take care of you.
5. If your order is not delivered on the estimated date mentioned in your tracking details please contact us at support@sierralivingconcepts.com or contact us at 1-866-864-8488 we will work with shipping company to resolve the issue.

Who do I contact about billing questions?

Please call us at 1-866-864-8488 or email us at support@sierralivingconcepts.com and a Customer Service representative willbe able to assist you.

Where do I find information about how to clean and care for Indian Rosewood Furniture?

You Visit the help page on this site for information about taking care of our furniture.You will also find information about our earth-policies, and how our furniture is made.