To The Trade

Fill up the form provided on our Trade Program page and one of our team members will get in touch with you within one business day to discuss your custom project along with the Trade Discount details.

Just fill up the form at the bottom of our Trade Program page or Live Chat with us or call on our Toll Free number 1-866-864-8488.

Once one of our sales team members get in touch with you and discuss the custom project, they can create the order for you and send you the invoice to make payment.

No, there is no minimum order quantity required for our Trade Program.

Each of our products is elegantly Handcrafted by our skilled Artisans. This entails time consuming work done at our overseas facility in India. The final product is a unique piece of furniture unlike the assembly line furniture you find in large retailers!

The turnaround time from Order Placement to Delivery is 8-10 weeks (up to 12 weeks for Custom Orders), which includes Order Preparation, Strict Quality Assurance, Packaging and Shipping by Sea to USA & by FedEx Ground / Conway /XPO Freight to the shipping address.

Though the time seems long, we deliver much sooner than the standard duration in the solid wood furniture industry, where the lead times are in excess of 16 weeks! Your satisfaction is our goal and we assure you that, just like thousands of our customers, you will find the wait to be well worth it!!

Please contact our customer service department by filling out the Contact Us form in your Customer Portal or calling 1-866-864-8488 (Option 2). You will then receive a support ticket with a Return Authorization Number. Please include the Return Authorization Number (RAN) with your returned item(s). Kindly return the item(s) within 14 days of receipt of goods and please ensure that returned items arrive in the same condition as when they left the warehouse. Shipping charges and/or return shipping charges are non-refundable. For damaged package claims, see our Damage Policy.

As soon as the order is placed, we initiate a sequence of events which ultimately results in you receiving the product of your choice. Orders usually are processed the next business day after you place your order, pending payment approval and order verification. To expedite the cancellation process, please contact our customer service department by filling out the Contact Us form or calling 1-866-864-8488 (Option 2). All our furniture are handmade by skilled Artisans using Pure Solid Wood and hence any cancellation after manufacturing begins incurs wastage of precious wood & labor cost. For this reason, once manufacturing has begun, we are required to charge a cancellation fee equal to 25% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been shipped the fee would be up to 40%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you. We at SierraLivingConcepts.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.

To ensure that your order reaches safely, we personally inspect each item multiple times before shipping and use the industry best packaging to ensure safe delivery. In the rare case of damage, we will ensure that you get a brand new replacement product at no charge and for minor damages, we will work with you to get it locally professionally restored in brand new condition, at our expense. Since all items are made to order with expensive wood therefore full refund and shipping charges refund is not possible. We will replace it for you free of cost. Before delivery we will also send you detailed instructions on the simple process to file the damages with us. Please be assured that your purchase is entirely safe with us and just like hundreds of our customers, you will love the end product and cherish it for a long time!

Yes, we offer One Year Warranty on all our products.