Shipping & Delivery
At Sierra Living Concepts, we are dedicated to offering efficient and trustworthy shipping services to cater to your unique needs. Our aim is to ensure that your treasured purchases are delivered safely and on schedule. We are pleased to offer the following delivery options:
Curbside Delivery: This standard service delivers your items right to your curb or the end of your driveway. It’s important to note that moving the item from the curbside into your residence or office, as well as disposal of packaging materials, will be your responsibility.
White Glove Service: This premium and personalized service goes beyond regular delivery - it includes delivery into your home, unpacking of the product, and assembly at your desired location. Due to the specialized nature of this service, delivery times might be slightly longer.
Delivery Surcharges:
Certain items, especially those that are large, heavy, or have limited availability, may come with an additional delivery surcharge. This surcharge will show on the checkout page and is added to the standard delivery and processing charges.
Special Location Deliveries:
We are pleased to offer services to our valued customers in Hawaii, Islands, and Canada. However, these locations might necessitate additional shipping charges depending on the delivery address, and the size and weight of the items. Please note, we are unable to offer delivery services to rural routes, remote areas, Alaska, APO/FPO addresses, or P.O. Boxes. For any inquiries related to shipping, kindly reach us at 1-866-864-8488 or [email protected].
Sales Tax: (based )
We charge sales tax on the total merchandise for items shipped to certain states and US territories. For our Canadian customers, additional costs such as customs duties may apply.
Delivery Timeline:
Our meticulous process, spanning from order placement to final delivery, typically lasts 8-10 weeks (12 weeks for custom orders). This timeline encompasses order preparation, thorough quality assurance, packing, and sea shipping to the USA. Deliveries to Canada may require an additional 2-4 weeks.
Vital Information:
We kindly request you to provide a valid contact number while placing an order. The freight carrier will get in touch 24-48 hours before delivery to arrange a suitable time for you. Please be aware that some deliveries may necessitate a signature.
For oversized items, we typically deliver only to the closest ground-level entrance of your home or office. Additional charges may be levied for unique locations or if you require the items to be delivered to specific rooms, up stairs, or through steep driveways.
Although we are committed to meeting our delivery timelines, unforeseen delays may occur due to inclement weather or other shipping-related issues beyond our control. In such instances, we will keep you updated via email and kindly ask for your understanding. Sierra Living Concepts cannot be held responsible for these unexpected delays. If you have not received your tracking information, please check your spam or bulk email folder before reaching out to us.
