Return Policy
At Sierra Living Concepts, we take immense pride in providing our customers with the highest quality furniture and a seamless shopping experience. Our Return Policy is designed to ensure your satisfaction with your purchase and to outline the guidelines for returns and replacements. We understand that sometimes a return may be necessary, but we also encourage our customers to make informed decisions and choose their furniture carefully. Please read the following Return Policy carefully to understand the process and conditions for returning products.
- Returns and Replacement Eligibility:
1.1. Standard Orders: For all standard orders, customers can initiate a return or replacement within 15 days from the date of delivery.
1.2. Custom Made Orders: Custom-made furniture is designed exclusively for you, according to your specifications. Therefore, once you approve the design and color, custom-made products are non-returnable and non-refundable.
- Initiating a Return or Replacement:
2.1. To initiate a return or replacement, customers must contact our Customer Support team within the eligible time frame. You can reach out to our team via phone or email, and they will guide you through the process.
2.2. Our Customer Support team will require your order number, contact information, and a brief description of the reason for the return or replacement. This information helps us expedite the process and ensures that we can assist you effectively.
- Condition of the Furniture:
3.1. To qualify for a return or replacement, the furniture must be in its original condition and packaging. Please ensure that the item is unused, undamaged, and free from any signs of wear or tear.
3.2. Our Quality Control team will assess the furniture upon its return. If the item is found to be in poor condition due to negligence or misuse, the return or replacement may be denied.
- Return Shipping:
4.1. For standard orders, customers are responsible for the return shipping costs. We recommend using a reputable shipping service that offers tracking and insurance, as we cannot be held responsible for items damaged or lost during transit.
4.2. In the event of a manufacturing defect or an error on our part, Sierra Living Concepts will cover the return shipping costs.
- Refund Process: (Exchange )
6.1. Once the returned item is received and inspected by our Quality Control team, we will process the refund within 7-10 business days. The refund will be issued in the original form of payment used during the purchase.
6.2. In case of an replacement, the replacement item will be shipped once the return is approved.
- Non-Returnable and Non-Refundable Items:
7.1. As mentioned earlier, custom-made furniture is non-returnable and non-refundable once you have approved the design and color.
7.2. Clearance or final sale items are also non-returnable and non-refundable.
- Damaged or Defective Items:
8.1. If your furniture arrives damaged or with manufacturing defects, please take the following steps:
8.1.1. Note on Delivery Slip: Before accepting the delivery, please inspect the packaging for any signs of damage. If you notice any visible damage, please write a note on the delivery slip with the shipper indicating the nature of the damage.
8.1.2. Take Pictures: After noting the damage on the delivery slip, take clear photographs of the damaged item and its packaging. These pictures will assist us in resolving the issue promptly.
8.2. Contact Customer Support: After noting the damage and taking pictures, immediately contact our Customer Support team within 72 hours of delivery. Our team will guide you through the necessary steps for a replacement or repair at no additional cost.
- Customer Satisfaction:
9.1. At Sierra Living Concepts, customer satisfaction is our top priority. If you have any questions or concerns about our products or the Return Policy, please don't hesitate to contact our Customer Support team. We are here to assist you and ensure that your shopping experience is a delightful one.
In conclusion, we hope that this Return Policy brings clarity and transparency to the process of returning or exchanging furniture purchased from Sierra Living Concepts. Our commitment to providing exceptional products and service remains steadfast, and we appreciate the trust you place in us to furnish your home with quality furniture that stands the test of time. Happy shopping!
