Product reviews for Modern Sierra Rustic Solid Wood Dining Table Set
Kanchan Borana
Verified Purchase
Reviewed On 15 November 2019
Lisa Cook
Verified Purchase
Reviewed On 22 January 2014
Great service. Was very impressed with the ability to follow along the entire building project. Very happy with my table and chairs. Thanks!!
Benjamin Duncan
Verified Purchase
Reviewed On 25 March 2014
Thank you it is perfect
Roberta Perry
Verified Purchase
Reviewed On 16 March 2014
The packaging was the best I've ever seen. At first I was worried about the condition of the packing boxes but the inside was so well packed that nothing was damaged. I am very happy with the condition, quality and customer service. I can't wait to have my first family gathering with my new large table and the buffet is perfect for storing all my essentials. As indicated in the advertisement, there are small flaws - tiny pits and scratches that give it character and show that it is hand made. Also the very minimal assembly was a wonderful surprise. All we had to do was attach the legs. One thing though, be sure to match each leg to the correct place or the bolts won't line up right. All in all I'm very happy with my purchase.
Timothy ORourke
Verified Purchase
Reviewed On 14 March 2014
Thank you for your product and keeping us in the loop on the manufacturing and delievery process
Nell Duke
Verified Purchase
Reviewed On 20 November 2014
Information about the source and sustainability of all woods used would be great. The more eco-friendly options the better.
Janis Ferraro
Verified Purchase
Reviewed On 21 December 2014
Your craftsmanship was outstanding. I am so very happy with my table and chairs. It is FABULOUS!!!
JoAnn Sisto
Verified Purchase
Reviewed On 08 January 2015
I a totally happy with my table and chairs. They are beautiful. It was great to be able to watch the process from start to finish. Will highly recommend to family and friends.
Lenay Wolf
Verified Purchase
Reviewed On 12 March 2015
It is difficult to find the words to describe just how beautiful this dining set it. It exceeded my expectations in quality/craftsmanship and the price was fantastic. I waited just a little over 2 months for delivery, which is understandable considering where it is made. Packaged very securely upon arrival, with no damage whatsoever. IT WAS WORTH THE WAIT! Do not hesitate to make a purchase from this company! Thank you!
April Walton
Verified Purchase
Reviewed On 05 January 2016
We are very thankful for the table and chairs purchased from Sierra Living Concepts. The set is a nice compliment to our home!
Kristin Caissey
Verified Purchase
Reviewed On 30 March 2016
Amazing, quality and durable furniture. This is our second purchase from Sierra living concepts and we are beyond thrilled with our table/chairs, new coffee table and 2 end tables. We ordered a smaller coffee table about 5 years ago and it has been our favorite piece of furniture we have owned. Great and very friendly customer service and a seamless process. Thank you so much!
Shawn Million
Verified Purchase
Reviewed On 14 April 2016
Extremely Satisfied with my BEAUTIFUL table and chairs. Excellent craftsmanship.
Thank You for being one of the only REAL WOOD companies left.
Wayne Biby
Verified Purchase
Reviewed On 30 May 2016
Let me say from the onset the service, personal inter action from your staff and the quality of your furniture is outstanding. Back in January I was looking for a large table and dinning room set for our home. I happened to stumble on to an ad for your beautiful dinning table and was overwhelmed with it's beauty. I immediately ordered the table and a china cabinet and buffet to match. I again was overwhelmed when the furniture arrived, it was beautiful and the delivery was done with white glove care. Thank you again Sierra Living, we would recommend you highly to anyone.
Wayne and Dotti Biby
nissa falkenberg
Verified Purchase
Reviewed On 31 May 2018
Jaye Harkow
Verified Purchase
Reviewed On 28 May 2016
Wow - beautiful one of a kind - very happy with this purchase
Terry Mannion
Verified Purchase
Reviewed On 14 July 2016
Having returned a table to another store that was damaged in transit, I went looking for a 7 foot round table and found you.I spoke to your sales people and felt confident in the process, so ordered and watched on my computer as the table and chairs were constructed. When it arrived it took us one full evening to unpack the bottom of the table top and 6 chairs. Your care in packing was phenomenal. There was not a mark on anything and it is beautiful.
Eric Anderson
Verified Purchase
Reviewed On 08 July 2016
My table and chairs look nice!
Greg & Hannah Friedman
Verified Purchase
Reviewed On 25 July 2016
Outstanding quality and service! We absolutely love our furniture!
Cynthia Lee
Verified Purchase
Reviewed On 29 July 2016
The table and chairs arrived on time and we were extremely impressed with what we saw. Ordering online in not a favorite choice for me because of the "unknown". As we unwrapped the chairs and table (which were wrapped extremely well)we smiled from ear to ear. They are so beautiful and look even better in our home. I did notice a drip from the varnish on a couple of chairs but I can certainly live with that. They are gorgeous and Thank You!
Doug Boswell
Verified Purchase
Reviewed On 03 September 2016
Your products, craftmanship and customer service are outstanding. You are very responsive to meeting customer needs and feedback. Thank you!
Harold West
Verified Purchase
Reviewed On 12 November 2016
Very great communications very understanding and very dependable.
Jackie Kunkel
Verified Purchase
Reviewed On 17 November 2016
My husband and I cannot begin to tell you how satisfied we are with are Dining Table and Chair set! It fits in our Dining Room perfectly and looks absolutely fantastic! We are looking forward to holding our first Thanksgiving in our new home with our new table!!!! Thank you so much for an awesome product!!!
Jane Thomas
Verified Purchase
Reviewed On 21 December 2016
I very pleased.
Jo Dee Kellison
Verified Purchase
Reviewed On 26 May 2017
We live on the other side of the country, Maryland. We received our table without an blemish. It is beautiful! The wood is of high quality, better than any table you can find in your furniture store, I looked around believe me. I highly recommend this company, they are great to work with and you will love your table.
julie miller
Verified Purchase
Reviewed On 25 July 2017
Our table is absolutely gorgeous,!!!
Cheryl Keefe
Verified Purchase
Reviewed On 25 November 2023
Joann & Michael Marx
Verified Purchase
Reviewed On 22 February 2018
The whole process is seamless. Customer service is outstanding. Product is beautiful and so well made. Have bought again already and will buy more in the future. Great company and service.
Eloise Frick
Verified Purchase
Reviewed On 09 February 2018
It is a wonderful, sturdy table and the finish is just gorgeous!!!! Our daughters came up and couldn't stop talking about the set.
Nancy Joshi
Verified Purchase
Reviewed On 06 February 2018
Beautiful furniture.
Sandy & Peter O'Malley
Verified Purchase
Reviewed On 13 March 2018
The furniture itself, was heavy and well made, but, the delivery was a joke as was the waiting period. We were told we would get our furniture earlier than it actually came
When it arrived yesterday, out of the blue...my husband had to help the guy in the truck bring it into garage. It was in a huge wooden pallet/crate. He needed to find a crow bar to get it open and then we had to set it up. There is no way anyone would do this if they knew what they had to go through. The pallet was a joke, and the company needs to have more than one guy drop items off when they are so large and they need to take this stuff out of huge crates and pallets not the customer. Sorry, not a good experience and no, we wouldn't do it again.
Lisa Magin
Verified Purchase
Reviewed On 23 March 2018
Such beautiful quality, yet HORRIBLE delivery. XPO Logistics put a crack in the first 3000$ table. Still have been unable to see this table, however, XPO LOGISTICS WALKED OVER MY 3000$ table with a pallet jack, was rude and never helped the movers. "Cheap always ends up expensive." Find a better delivery system for 100% guaranteed quality.
And Nancy is absolutely 100%, hands down, perfect! She cared about ME, as well as MY TABLE.
Mark Nobles
Verified Purchase
Reviewed On 17 March 2018
The product and customer service is top notch. I ordered knowing it would take a while to receive my order so just know it took about 3 months for the entire process. My only issue was with the local freight carrier who just showed up at 7am one morning without warning. Thankfully I was home and had time and was able to clear a space in my garage to put it since it was raining outside. The items were very well packaged for the long journey and arrived in perfect condition.
Matthew M Doyle
Verified Purchase
Reviewed On 19 March 2018
Sierraliving said and did exactly what CS expressed --- price, service, delivery, order status. I only wish I ordered a longer table (e.g., table more robust/solid than I thought it was going to be!!! Table and chairs will be in the family for generations to come...........
Great experience!
John Tenjack
Verified Purchase
Reviewed On 19 March 2018
The table and chairs I purchased we absolutely beautiful and absolutely worth the wait. The packing job was impressive and overall I'm extremely pleased with purchasing from Sierra Living Concepts. Thanks!
Molly Jespersen
Verified Purchase
Reviewed On 20 April 2018
Bev Stief
Verified Purchase
Reviewed On 07 April 2018
We were highly impressed with the updates on our order. As the company completed tasks they would send you an email with your portal to see what is happening. They send you photos as each item is as they get finished. This is both in the unfinished (unstained) form and in the finished (stained) form. They keep you informed every step of the way which was very cool. These updates made the time fly right by. If there were any issues, they resolved them in a timely manner and made things right. The quality of the furniture is simply amazing. Exceptional craftsmanship. They listen to your needs and try their best to get you what you want. We would definitely use them again and we would highly recommend them to anyone searching for high quality furniture at a price you can afford. It was a pleasure doing business with them.
Brenda Goett
Verified Purchase
Reviewed On 24 April 2018
Your staff on the phone is excellent....knowledgeable about your products, friendly, helpful.
I enjoyed seeing the progress and the pictures as my order was getting made.
Great folks with customer service, too.
BEAUTIFUL work, had slight damage in delivery, but customer service has been courteous and very easy to work with.
All of your members aim to please, and I appreciate your outstanding product and service.....all of you......thank you!!!
Holly Saccoccio
Verified Purchase
Reviewed On 17 April 2018
Communication was very important to me, as I was concerned about where the product was being made and shipping merchandise overseas. As explained on your website, everything went accordingly. I love my new table and chairs, so worth the wait...thx!
Rosa Vincent
Verified Purchase
Reviewed On 29 May 2018
The whole process was a great expierence.
Dylan Butterfield
Verified Purchase
Reviewed On 26 June 2018
Jeff Bailey
Verified Purchase
Reviewed On 18 June 2018
Of course, the best attribute were the pictures and ability to interface with questions during the production process. I have not seen any other online store provide this service. Additionally, Sierra was proactive in providing status as soon as that status was received from the factory. I would most definitely come back to Sierra and also recommend further purchases to all my friends. Outstanding Job Sierra!
Maria Elena Harding
Verified Purchase
Reviewed On 09 November 2018
EVERYTHING! Your patience with me was extraordinary, and your product is most excellent. From now on I will only use your products for any additional furniture I need. God bless you, MariaElena B. Harding
Charlene Howsden
Verified Purchase
Reviewed On 14 July 2018
Customer service and the delivery process were excellent. However, I would liked to have known up front that the product was not made in the US and would take such a long time to receive it. It was more expensive than I would have liked.
Brenda Goett
Verified Purchase
Reviewed On 28 August 2018
Beautiful wood table and chairs.....great help choosing chairs...so many styles to choose from:)) Great follow up ! Super friendly folks!
Elizabeth Goodwin
Verified Purchase
Reviewed On 13 November 2018
Cathy Vlahos
Verified Purchase
Reviewed On 05 November 2018
WOW! So worth the wait! The craftmanship and quality exceeded our expectations. Thank You - Thank You - Thank You!!! We love our table and it is beautiful. It is a signature piece of furniture for our home. However, because it is custom made for you - you can not be in a hurry! We ordered in July and received our table in time for Thanksgiving. We are excited to serve our loved ones on this beautiful table. Thanks again!
Erin Glueck
Verified Purchase
Reviewed On 05 October 2018
My only complaint is it took several months from the time of order to get our table and chairs.
Susan Kelly
Verified Purchase
Reviewed On 01 November 2018
If you are not going to send my chairs, then give me my money back.
Richard Fereday
Verified Purchase
Reviewed On 29 November 2018
Nancy King
Verified Purchase
Reviewed On 10 December 2018
Very professional
easy process
We love our new tables
Brian Roberts
Verified Purchase
Reviewed On 06 December 2018
Kaisha Schubert
Verified Purchase
Reviewed On 05 December 2018
Your phone employees are wonderful and helpful thank you, your delivery people need help, they didn't even bring everything to the door, my husband carried almost everything from the truck to the door.
Philipp Ritz
Verified Purchase
Reviewed On 08 November 2018
Timing was as projected, excellent quality, unique and beautiful
Jose Rodriguez
Verified Purchase
Reviewed On 16 November 2018
Delivery was a little long but overall all very good
Thank you very much!!
Jose R
Gary Rinker
Verified Purchase
Reviewed On 20 November 2018
Great product and professional setup. Thanks
Carolyn Liller
Verified Purchase
Reviewed On 16 November 2018
The consistent follow through is of high value. This is obviously a major purchase for any family. Keeping us informed as to progress, to include pictures as the product is being developed, is a very good policy and approach. It also allows for any corrections or alterations to be made and provides a history of production. For an international company with diverse locations, you kept very well coordinated. Lastly, your paradigm of producing high quality for a comparatively low price, makes you very competitive. Customer service was always excellent, thank you.
Toni Sanders
Verified Purchase
Reviewed On 05 December 2018
From making the selections with Leslie, to the frequent updates as it was being built, to finally receiving it, we are so pleased! The table and chairs are so impressive and solidly built, they are a work of art! I know we will enjoy this set for decades or maybe even generations.
James Gress
Verified Purchase
Reviewed On 27 November 2018
The furniture was delivered as was advertised with no damage. My Wife couldn't happier.
Thank You,
James Gress
Judy Green
Verified Purchase
Reviewed On 27 November 2018
Staying in contact on delivery was excellent
Matt Ferguson
Verified Purchase
Reviewed On 22 November 2018
Responded with inquiries quickly and to the point. Went above and beyond with delivery to get this table here before thanksgiving . Thank you Nancy .
Kim Zawacki
Verified Purchase
Reviewed On 11 January 2019
Good overall service from beginning to end
Lee Ann Gustafson
Verified Purchase
Reviewed On 21 December 2018
Penny Hallman
Verified Purchase
Reviewed On 27 December 2018
Julissa Garcia
Verified Purchase
Reviewed On 11 February 2019
Susan Colon
Verified Purchase
Reviewed On 27 January 2019
The process from ordering to production to finish of the table and chairs was seamless at my end. I appreciated the updates I received with photos of the production process. The table and 10 chairs are beautiful pieces. The quality of the materials, the staining and finish so masterfully done. I am definitely a return customer.
Majken Woods
Verified Purchase
Reviewed On 14 March 2019
Good product..good customer..good delivery from home..long wait to get made and shipped
Timothy Van Steenburgh
Verified Purchase
Reviewed On 10 March 2019
allowed me to follow the whole process
Wendy Thorp
Verified Purchase
Reviewed On 10 April 2019
Garry Throckmorton
Verified Purchase
Reviewed On 14 March 2019
Your customer care and order processing and delivery communications are exceptional! Everyone at Sierra Living Concepts was extremely helpful and went out of their way to ensure our satisfaction! Thank you!
Debbie Schindler
Verified Purchase
Reviewed On 08 April 2019
I utilized the customer portal twice by sending an email. Both times I asked for a response but did not receive one. I asked for a confirmation when we made our choice on stain and also asked for a different edging on the table. I was told on the phone that the edging would have to be approved by Rajul since production had already started. When I did not receive any further information I then sent another email asking if if\t had been approved (NO RESPONSE again). We did not know until we saw the picture of the finished product that they did accept our request for a different edge. That is not acceptable. You should not be so proud of your customer portal!
Celina Cruz
Verified Purchase
Reviewed On 03 April 2019
Michael Wegman
Verified Purchase
Reviewed On 28 March 2019
Great service and communication of the entire process. Table is the nicest piece of furniture I own!
Eva Mankowski
Verified Purchase
Reviewed On 21 June 2019
Tammy Idler
Verified Purchase
Reviewed On 02 May 2019
Love the table
Martin Chagnon
Verified Purchase
Reviewed On 19 April 2019
Shopping was fabulous, quality of most of the product is fabulous as well! Working on rectifying the issues with the table legs.
Murrey Bummer
Verified Purchase
Reviewed On 26 April 2019
From start to finish this has been an excellent transaction. Thank you so much!!
Joanne Lasrado
Verified Purchase
Reviewed On 29 May 2019
Vincent Garcia
Verified Purchase
Reviewed On 06 May 2019
Every piece of furniture was very well packed and delivered as promised. The craftsmanship is unmatched as well as the quality of the wood. The center leg of our table was not cut the same length as the other four so we were not able to use it.
Dale Barsness
Verified Purchase
Reviewed On 20 May 2019
Beautiful, quality hand made dining room furniture. Ten weeks from order to delivery. Exceptional experience considering it came from other side of globe. Responsive customer service. Effective communication. Order with confidence.
Paul Stobbe
Verified Purchase
Reviewed On 18 September 2019
Consider showing the wood stain options more prominently. Also, on shipping, consider protecting the table corners just a bit more. We had one of the table corners damaged just a bit. The damage is not severe enough to complain about. Just wanted to mention.
Mike Tomei
Verified Purchase
Reviewed On 30 April 2019
The customer service in merchandise were far better than I ever could have imagined
Justin Andrews
Verified Purchase
Reviewed On 15 July 2019
We were happy with selection and that lots of samples of the wood and stain were sent. That helped us to decide two major components. Unfortunately the chair edges are so severe that we aren't very comfortable sitting in them for long and are getting bruised in some cases. If the brace in front were a little higher we could rest our feet on that and our legs wouldn't dangle as much on the front edge, or if they were rounded instead of a 90° edge.
Also we see a fine crack or split in the table on one edge of the top about 4 inches long and there is an obvious split down the entire table top that you can see and feel in the middle of the grain of one plank. My concern over time is will either of those cracks/splits dry out and truly crack the table top? Right now everything looks ok, but I am afraid of it splitting for good. Do you have any Representatives who could check it out so you can know what I am saying?
Also, how do we keep it clean and new looking? We know what not to do, but how do we keep the table from drying out?
I'm attaching pictures. The two with light bulb shadows are of the dark thin line that runs the length of the table and the last two are the 4 inch crack that is in the table edge and runs 4 inches into the top. It is harder to see but definitely there to the touch.
Lastly, just so you know, there is a one half inch or so place in the top that did not get covered in stain so there's a tiny gauge-like spot as well.
Deborah Kontos
Verified Purchase
Reviewed On 08 May 2019
Our dinette set is beautiful. The craftmanship, wood quality, and design is beyond compare. Customer service was always prompt and helpful. We did have a bump in the road with setup but the delivery team was very helpful and the matter wsd resolved.
Matt Fragner
Verified Purchase
Reviewed On 20 July 2019
Patty Huwa
Verified Purchase
Reviewed On 20 May 2019
Sierra Living 's furniture is as beautiful in person as it is on their website. We purchased the 84" round table and 10 chairs. It is very well built and very sturdy with the steel braces. Everyone that comes into our home raves about our beautiful dining room table and chairs. The chairs are not only beautiful, but very comfortable.
Sierra Living has been a great company to work with.
John Bolin
Verified Purchase
Reviewed On 24 June 2019
Great product and Good delivery
Angelo Jannace
Verified Purchase
Reviewed On 13 June 2019
Maryel Donato
Verified Purchase
Reviewed On 03 August 2019
I waited 2 years to purchase a dining room table that caught my eye. I wanted something beautiful and with lots of character as it is the first room entered when coming into the front door entrance. It is absolutely beautiful. It's better than I imagined. The salesman was very helpful with my decision making on size, quality of wood and finishes. I was kept updated throughout the whole process starting from scratch with the building of this table. I found it quite interesting of the construction from beginning to end. I received e-mails with updates on a regular basis. It took over 3 months, but so worth the wait. Would definitely purchase from Sierra Living Concepts again and I am sure when friends and family gather around this beautiful table, they will be asking for their number!
Michael Schmidt
Verified Purchase
Reviewed On 27 July 2019
Enjoyed the tracking of the progress of our order on the internet.
Carla Gilley
Verified Purchase
Reviewed On 04 September 2019
I loved my new table and chair set. The quality was amazing. It all looks great!
Willie Pierce
Verified Purchase
Reviewed On 19 September 2019
Paula Reed
Verified Purchase
Reviewed On 24 October 2019
Excellent communication, prompt response to questions. The table & chairs are beautiful. The only thing I did not realize when I ordered was the product was made in India and needed to be shipped by boat to US. I was able to track progress plus had communication from staff. I was so pleased when the table & chairs were delivered 2 weeks early. Thank you!
Stephanie Boren
Verified Purchase
Reviewed On 20 September 2019
Jeffrey Warner
Verified Purchase
Reviewed On 02 October 2019
From start to finish, everything went as I had been told.
The furniture, a table and chairs, looks beautiful. My friends and neighbors are jealous. My family is visiting in two weeks, and I am waiting to hear their comments.
Thank you to Sierra Concepts, the artisans and the Craftsmen/women for bringing such beautiful craftsmanship into my home.
Myrna Mulac
Verified Purchase
Reviewed On 13 September 2019
I love the updates on production, shipping, and delivery. The furniture is beautiful and solid. I can see my family using the dining set for decades to come.
Frank Burrow
Verified Purchase
Reviewed On 11 September 2019
Everyone is makes comments on the looks and quality of our Table and Chairs. The grain of the wood is a conversation piece when every others are around. Seeing the pictures as the project went along was great. Thank you
Krishna Potluri
Verified Purchase
Reviewed On 20 September 2019
Purchasing experience is the best with sierra living concepts. It took three months from order to the receiving the product since it is hand made and shipped, best part is I got to see the progress of the manufacturing process with the pictures they posted. The dining table is very sturdy and looks really good in my dining room. Glad I purchased from Sierra living concepts.
Nancy King
Verified Purchase
Reviewed On 29 October 2019
Great customer service
Melissa Holik
Verified Purchase
Reviewed On 03 December 2019
Renee Waas
Verified Purchase
Reviewed On 28 April 2020
Our experience was exceptional. Your customer service is absolutely phenomenal. Every person I interacted with, from the initial phone call, the contact during production, and then delivery was unparalleled. Truly! And our table is gorgeous! So well made and just pure quality! Thank you so much!
Jennifer Holman
Verified Purchase
Reviewed On 20 December 2019
I purchased a 13’ table with 12 chairs and could not be more pleased. It is absolutely beautiful. Way beyond what I expected it to be. It is solid and just beautifully crafted. But aside from that, Sierra Living Concepts has the absolute best customer service of any furniture store that I know of. Professional, considerate, and just a real class act. There are not enough words to boast about this company. I will definitely be ordering again!
Alfred Baker
Verified Purchase
Reviewed On 08 December 2019
Anne Cataldo
Verified Purchase
Reviewed On 05 November 2019
Richard Thompson
Verified Purchase
Reviewed On 21 December 2019
Daniel Marter
Verified Purchase
Reviewed On 24 October 2019
Great wooden chairs and table the smell of fresh wood is good. The online customer service is the best with kind hearted people and the white glove people were also good.
Ann Wilson
Verified Purchase
Reviewed On 05 December 2019
Wonderful feedback QUICKLY each time I asked a question from the most courteous young men with whom I’ve had the privilege of working. Most pleasant experience. Thank you all
Domenic Mangano
Verified Purchase
Reviewed On 28 November 2019
John Grabowski
Verified Purchase
Reviewed On 20 December 2019
We love our Table and chairs, the delivery folks where great and worked with us to get the unit scheduled and delivered. We'll be coming back for a bedroom set after the Holidays . See U in 2020
John Grabowski
order 123690
Carol Pannunzio
Verified Purchase
Reviewed On 03 February 2020
Blanca Rogers
Verified Purchase
Reviewed On 28 January 2020
Cynthia Keefer
Verified Purchase
Reviewed On 03 February 2020
Beautiful table and chairs!!! Well crafted and sturdy. Packaging for overseas shipment was great - no damage to anything. Great customer service.
John Hart
Verified Purchase
Reviewed On 26 February 2020
Lisa Egan
Verified Purchase
Reviewed On 01 April 2020
Delivered wonderfully. Professional and courteous. LOVE my furniture!
Ronald Gay
Verified Purchase
Reviewed On 17 April 2020
Furniture quality and appearance are excellent. Better than expected when we saw our table and chairs for the first time. Superb packaging and handling as it took awhile to uncrate each piece. Very impressed with the delivery and simple set up in no time into our kitchen area where we have it as a breakfast table. The only thing is you need to let customers know the length of time it takes from order to delivery which was about 5 months for ours. But it was definitely worth the wait as we love our new table and chairs. I would suggest having a brick and mortar store located in U.S. with this type of furniture as I know it would sell fast as the quality and craftsmanship are unbelievable for the price. Thanks again and we will let our friends and family know where we got our new furniture from. Ron in Henderson, NV.
Barry Quinn
Verified Purchase
Reviewed On 10 April 2020
very good experience. Nancy from customer service was excellent. Furniture is beautiful. Very happy!
Linda Narey
Verified Purchase
Reviewed On 23 March 2020
We are beyond happy with our gorgeous, solid wood dinning table and 10 chairs. You kept us in the loop the entire time. Thank you for the pictures as our custom set was being built and stained. It was hard waiting for delivery only because we were so excited. The packaging was extremely well done.
Rebecca Cornelius
Verified Purchase
Reviewed On 11 March 2020
love the dressers
still waiting on other pieces
RICHARD YOUNCE
Verified Purchase
Reviewed On 08 April 2020
the table is very good quality and i will buy from you again
Timothy Conner
Verified Purchase
Reviewed On 22 April 2020
I had a struggle in the beginning thinking about ordering and waiting a couple months for my table and chairs..... decided to order anyway! And oh my gosh!!! Am I happy I did. So worth the wait, pictures do not even begin to do it justice. Amazing quality! Stunning! Love love love!!
Jenny Johnson
Verified Purchase
Reviewed On 29 May 2020
Love my new dining table!
Paul Weaver
Verified Purchase
Reviewed On 22 July 2020
Love our new table and chairs!
JASON MAUCH
Verified Purchase
Reviewed On 11 September 2020
Everything was great, and as ordered. Impressed with the finished product. Took 6 months to get it, but who knows with COV-19. Only issue, took 6 months to receive, but will definitely use again.
Janna Beckerman
Verified Purchase
Reviewed On 13 August 2020
The shopping experience was great. Waiting the extra time for the table, not so much. However, this was due to covid and no fault of the company. My table is lovely.
Mariana Ianakieva
Verified Purchase
Reviewed On 02 October 2020
Johnny Jeremy
Verified Purchase
Reviewed On 10 August 2020
We loved the whole process from ordering with you guys.
Joseph & Renee Balas
Verified Purchase
Reviewed On 29 September 2020
We ordered a dining room table set and bar stools took us 5 months to get our set. We were originally told 8 to 10 weeks then it became months. We ordered in April and just received it here in September 21 2020
Anthony Moschopoulos
Verified Purchase
Reviewed On 01 October 2020
Love the product. So beautiful. More beautiful then you could imaging when waiting. The process was very smooth. If you email, you WILL receive an answer within one day. Awesome customer support answering any questions I had. Only reason it not 5 star rating is I waiting led a little longer for my product then expected. Many factors for this. One major one, COVID. India shut down for a complete month. So not there fault 100% and they did through in white glove delivery! Trust me I am buying more stuff now. That says it all NANCY ADAM and ROUHL. All Good people
Scott passaretti
Verified Purchase
Reviewed On 04 August 2020
I must admit I was apprehensive about buying a dining room table off the internet from a company that I hadn’t heard of until the morning of my purchase but I have to say the delivered product is beyond my expectations! Beautiful pieces!
JIll Iribarren
Verified Purchase
Reviewed On 15 September 2020
The table is beautiful, but it took over 4 months to receive it.
Stacey Saveth
Verified Purchase
Reviewed On 29 September 2020
We searched all over to find just the right table for our new house but failed until my son came across your website. I was a little skeptical about ordering something that big without seeing it in person, but we did. Pricing was just right and they had the ability to make our table the right size (72” square) and color (whitewash). The table looks great and is quite sturdy. All we had to do was screw on the legs and get some friends to help us get it upright. Also had to buy cups for the chair legs so it was a smooth move on our new floor.
John Smith
Verified Purchase
Reviewed On 15 September 2020
The items took way longer to get than expected but they were well worth the wait. I'm not sure if the added time was due to the Covid19 outbreak or because they substituted a different wood that would more closely match our existing furniture - after sending them pictures of the other furniture in the room. They did an absolutely great job matching the antique oak already in our home. The items were packed so well that even when the truck driver accidentally knocked one crate over it had no damage what-so-ever. We had friends over the day after they arrived and everyone ranted about how great they looked and how solid they were made. If you are thinking about buying from SLC the only thing you will be disappointed with is the time it takes to get these HEIRLOOM pieces of furniture. Good job SLC!
Bill Gorski
Verified Purchase
Reviewed On 04 December 2020
Took a few months longer than originally promised but theres a pandemic and everyone just doing their best. Handcrafted custom beauty i hope to pass down one day
Michael Roy
Verified Purchase
Reviewed On 28 September 2020
I have ordered Furniture from others that were higher priced but no way near the quality of Sierra Livings furniture. Step by step communication through the process with photos and the shipping packaging was excellent. Arrived just like the pictures, no dings or damage. Will definitely order from them again!
Customer for life!
Michael Roy
Bin Huang
Verified Purchase
Reviewed On 18 November 2020
The dinning table set is absolutely stunning. It's worth 5.5 months waiting. The coffee table is bigger than I thought but it's solid and good. I love them. If the waiting time is shorter ( than 5.5 months), it would be better. Anyway I give 5 stars.
Denise Parillo
Verified Purchase
Reviewed On 28 October 2020
My shopping experience was great! The customer service was always very helpful, if I emailed or called they got back to me in a timely manner! Also the furniture we received is very high-quality, it will last a lifetime!
Beverly Colvy
Verified Purchase
Reviewed On 30 October 2020
We are so pleased with our new dining room! The experience working with your company was far beyond anything we had expected. It was such a joy to get emails of pictures showing how your artisans constructed our pieces every step of the way. Thankyou for every detail and care given our order. Please make sure that all involved know how great they are!
Bev and Chris Colby
Christine Holt
Verified Purchase
Reviewed On 22 October 2020
I love my new table and chairs - Garcia mahogany wood round dining set for 4. It was a perfect color match to my existing hutch. All arrived in good condition, and the table was very easy to put together. It took extra time to arrive, but it was worth the wait.
Michelle Lancaster
Verified Purchase
Reviewed On 25 November 2020
I am so happy with my new dining set! It is truly beautiful and everything that I wanted. You can tell that a lot of love went into making it. Any questions I had throughout the process were answered quickly and I love that you get progress photos. Definitely worth the wait!
Jill Herrmann
Verified Purchase
Reviewed On 01 December 2020
Everything was great. Loved the selection.
Andrea De Graaf
Verified Purchase
Reviewed On 30 October 2020
My experience with your company was great. From initial order to delivery and setup. I love the table that I purchased. Thank you.
Yvonne Bishop
Verified Purchase
Reviewed On 07 December 2020
It was a little confusing. XPO did finally contact us for the delivery. I would have liked more updates during the 2 weeks before delivery. In the end it did work out.
The packing was incredible. Because so much care was taken in the packing, everything arrived perfectly The table and chairs are beautiful
Julia XU
Verified Purchase
Reviewed On 19 December 2020
David Spradlin
Verified Purchase
Reviewed On 10 February 2021
My dining room table with chairs is absolutely beautiful. I wanted a piece that stood out and it be something that was focused on when you walked into the home. A Sierra Living Concepts did not disappoint. The craftsmanship of the piece is stellar. My only issue would be the same as everyone else. It took way to long to receive it. And once it finally arrived the delivery service didn't know they were supposed to assemble and remove the debris of boxes/trash. I still had them to do since I paid for the white glove service.
Jim Buzzard
Verified Purchase
Reviewed On 28 December 2020
We were promised the table by Thanksgiving. We got it just before Christmas. Delay's happen. The shipping company did not have a big enough lift gate on a truck to handle the skid with the tabletop. I had to assist to get the table off the truck. The delivery person was awesome though, he helped me get everything into the house even though he didn't need to. I couldn't thank him enough.
Jason Molina
Verified Purchase
Reviewed On 21 December 2020
robin brendel
Verified Purchase
Reviewed On 08 December 2020
I love the table and chairs received yesterday just beautiful. Everything worked out as expected. Great customer service!!
Bonnie Davidson
Verified Purchase
Reviewed On 23 February 2021
Rebecca Lynch
Verified Purchase
Reviewed On 10 December 2020
Stacia King
Verified Purchase
Reviewed On 27 February 2021
I am thrilled with my dining set and sideboard. The quality is top-notch. I love knowing I've got amazing, custom-made, unique pieces of furniture that no one else does! I've already got my eye on a couple more pieces.
Shannon Baskerville
Verified Purchase
Reviewed On 30 January 2021
Lillian Carchietta
Verified Purchase
Reviewed On 07 January 2021
I thought everything was perfect except for the one chair from the Dallas set, the seat did not have the last sanding and polyurethane applied. The customer service, and delivery set up personnel were exceptional. The furniture was packed perfect without any damage, especially for being shipped half way around the world. I have already recommended Sierra Living Concepts to two other friends.
Melinda Dixon
Verified Purchase
Reviewed On 10 March 2021
Chip Murphy
Verified Purchase
Reviewed On 05 February 2021
The dining table and chairs are great, as is the writing desk! Photos soon.
Carol Hepworth
Verified Purchase
Reviewed On 25 April 2021
Would be nice to have glides on the drawers. Otherwise great!
Joann Hogan
Verified Purchase
Reviewed On 30 May 2021
Excellent product, beautiful, and comfortable. I can tell it'll outlast ME! Customer Service was very attentive. The only thing was I sometimes needed them to stop calling and calling, to move things along. I was extremely busy and moving at the time, so though I really wanted to move it along too, it wasn't always possible at the pace they seemed to want. In the end, though, the product is outstanding! I plan to order more from them, and would recommend you do too. It's always scary to spend that kind of money on a couch without being able to go to the showroom and sit on one, but take it from one who has sat, cuddled puppies, and taken naps on it, it's VERY solid and comfy! Beautiful materials, too!
Monica Willis
Verified Purchase
Reviewed On 13 May 2021
The order arrived and was exactly how we envisioned it. The entire process was amazing, communication and updates were flawless.
Janie Neuberger
Verified Purchase
Reviewed On 21 April 2021
We love our dining room table and chairs. The only negative is that furniture delivery was well beyond the projected date. It would have been helpful to receive email updates once we were beyond the expected date of delivery explaining the delays.
Paul Silver
Verified Purchase
Reviewed On 03 July 2021
There were many significant problems with our order and it took far longer than it should have. There was even a final major problem with the delivery to our home. Nonetheless, we were very encouraged by the care and effort that management took to correct all the issues, and after quite a long wait our beautiful furniture finally arrived and in great shape. We love our new furniture! We would like to believe that in a time without a pandemic there would not be this level of trouble in future orders. We will likely give you another chance. Our friends definitely admire the furniture you made for us. Thank you.
Susan callahan
Verified Purchase
Reviewed On 05 April 2021
It's a gorgeous dining set. Correspondence from India as well as Calif. was excellent. I did want it delivered to the house and was assured it would be, but it was drop shipped in my area. Amazing packing on the items, with no damage. It's just cool.
Jon Satran
Verified Purchase
Reviewed On 08 May 2021
Jason vonRiechbauer
Verified Purchase
Reviewed On 08 May 2021
We really enjoyed the experience of shopping online. We used the live chat and phone call with the sales rep to select products. Very good experience. We also enjoyed watching the images of the products as they were built, finished and packaged. There were images loaded into our portal at one point that were two different images of the same product, so we weren’t sure which one was ours, but that was corrected. During the building process, emails that we sent with questions were answered promptly. When we ordered the furniture in November, we were told to expect delivery around the third week of February. In March we inquired about delivery and were told we could expect it early April. The order didn’t arrive until the third week of April. This was not a huge problem, and we know with the COVID-19 crisis, many things have been delayed, but communication in the portal on expected completion date and arrival date, even if it ends up changing would be helpful. I was happy to receive the survey in January or so about preparing for the white glove service. This gave confidence in the delivery process. However, it seemed that selection and booking of a delivery service was not initiated until about a week or so after the products reached the US and had sat in New Jersey waiting for pickup. Then the white glove service selection wasn’t booked until the delivery arrived at its closest destination. This seemed to delay the delivery as the products waited in New Jersey for the delivery to be arranged and waited again in Cadillac Michigan until a company was found and then waited at the white glove company until they could fit in their schedule. That being said, I realize everything is hard right now. The dining table arrived with damage from the shipping process. Flow of communication upon delivery and in the process of resolving the damage was a little confusing ( part of that was my missing an email). You promptly worked with us to arrange a replacement, which is in process. I really like the concept of your business model and we enjoyed the experience. We also love the furniture! I was nervous to by so many pieces with the finish that we chose. I loved the look on your website but didn’t know if it would look too busy in our house. But I love it! Thank you.
Jori Konrad
Verified Purchase
Reviewed On 24 April 2021
Bonnie Dripps
Verified Purchase
Reviewed On 15 June 2021
Thomas Lehmann
Verified Purchase
Reviewed On 04 May 2021
We love our new Dining table and chairs set. They are strong, heavy and colorful. Our family will be inspired when we gather together at the holidays...
Joseph J. Micalizzi
Verified Purchase
Reviewed On 01 May 2021
It is said, “Good things come to those who wait “. I can say that our new dining table and chairs were worth the wait. The quality and workmanship and the careful packaging was outstanding. Customer service was great. The 2 young professional movers who delivered our set were great.
Thank you very much. This is a piece of furniture that will be handed down in our family.
Darryl Mar
Verified Purchase
Reviewed On 01 May 2021
Excellent quality and workmanship.
Dianne Vetter
Verified Purchase
Reviewed On 08 April 2021
Ken & Cathy Cooley
Verified Purchase
Reviewed On 08 June 2021
We like the product and would purchase again. From the standpoint of providing feedback for improvement, there were two issues: 1. There is a small blemish on the table top. I think it is a glob of adhesive and will buff out. 2. As shipped, the package required a forklift to unload. The truck's liftgate was useless as the package was too long to fit the gate. Thankfully, we diverted to a friend's business who had a forklift to off-load the package onto my trailer. It was a lot of extra work and stress but it worked out. Also, the package's pallet was in terrible shape, e.g. broke and missing boards.
James Tice
Verified Purchase
Reviewed On 10 June 2021
I didn’t realize it would take months to get here
Anthony Cramer Jr
Verified Purchase
Reviewed On 15 June 2021
Everything was spot on except the delivery process. The company that was hired to ship the items had some issues and stated that it was delivered but in fact it was not. I was able to resolve the issue over the phone but it did result in about a week delay. The furniture is beautiful and very well made. Thank you.
Troy Green
Verified Purchase
Reviewed On 30 August 2021
We bought a dining room set w/ cabinets. From the very beginning the help we received in our selection process, communications, updates on build progress and overall service has been fantastic. Very responsive company to any and every question along the way.. We had a very long delay in getting our furniture. Covid has disrupted pretty much every industry across the board, so I don't believe this was any fault of Sierra Living Concepts. We finally received our furniture and are very pleased how it looks. Beautiful! Worth the wait. I highly recommend Sierra Living Concepts to anyone looking for real wood furniture.
Gaylein Ford
Verified Purchase
Reviewed On 13 May 2021
Paul Wild
Verified Purchase
Reviewed On 11 June 2021
The furniture is great but the "white glove service" needs a lot of improvement. i spent a lot of time on the phone with XPO trying to get the delivery done correctly, and then contacted your customer service people. Everyone was very nice and helpful and arranged for a team to come in directly and finish unpacking, and then assembling the dining room table. The team that came were polite but seemed to be in a hurry. They didn't bring a big enough vehicle to take away all the packaging, so I let them leave a lot of it the garage. This ended up being a good thing as when I went to get it all to the street for garbage pickup one of the boxes was heavier than expected. Inside the box was the base part that connects the two table supports together (a piece that's about 4 feet long and weighs a few pounds.) To get the part in place requires partial disassembly of the table, which I'm planning to take care of next time my son is in town. Overall I would have been better off having my son and a couple of buddies take care of things for the price of a pizza and a couple of beers.
Sarah Skjolsvik
Verified Purchase
Reviewed On 16 July 2021
We love our new table, it is perfect for our space. And the quality of construction is exceptional. The only downside was the extremely long shipping time (we ordered in January and our furniture finally arrived in July). Otherwise, everything was great and communication from customer service was top notch.
Shawn Thomas
Verified Purchase
Reviewed On 16 May 2021
The process is set up from the time I ordered until it was delivered was impeccable. I truly wish every company had the same type of processes set up. Great job.
JoAneen Stamegna
Verified Purchase
Reviewed On 06 June 2021
Great to customize for a small Nook.
They were great in sending progress reports on the development of our set.
Loved getting photos from across the world of the them building and staining tabke and chairs. EXCELLENT PRODUCT
Jennice Whitby
Verified Purchase
Reviewed On 03 August 2021
Benjamin Babirad
Verified Purchase
Reviewed On 23 June 2021
I have to admit I was skeptical at ordering furniture online and not being able to see it before I ordered, but we decided to dive in. We ordered a sideboard, a small dining table with 4 chairs and a big dining table with 8 chairs, all matching stain. We received updates at every process with images to see the work in progress. I must say Sierra Living you really made this process very simple closest to getting it from a store. I just wasn’t able to touch it. Thank you so very much! We will be customers for life! PS we put blankets on top of the tables until we get the glass we ordered to cover it.
Lena Kryczkowski
Verified Purchase
Reviewed On 04 July 2021
Beautiful table and chairs! Although everything was packed secure. 2 of the chairs has large cracks in the seat. Sierra Living quickly responded and corrected the issues without question. I’ve been eyeing this table set for 2+ years and I’m so happy I finally pulled the trigger! It’s absolutely gorgeous!
Beatric Vasquez
Verified Purchase
Reviewed On 16 July 2021
Love my table.
Dennis Hickey
Verified Purchase
Reviewed On 03 August 2021
Overall pleased with service and product but color of table was much darker than expected.
Alisa Wyatt
Verified Purchase
Reviewed On 07 August 2021
The end product is fantastic and very enjoyable! I'm afraid my rating isn't stellar because I was unprepared for the long delivery time. I ordered the items in the beginning of March 2021. I received it in the beginning of August 2021. While I completely understand that the scope and quality of the work takes time, it would have been nice to know the timeframe of the entire order (including shipping time) before I placed the order. Nowhere on the product or checkout page does it say that the order is manufactured and shipped from India. I was told initially that the order would be complete by end of May. I assumed this included delivery time. It did not. In addition, the company that received the shipment in my town refused to deliver to our door due to driveway inconvenience. We had to pick up our own order and drive it across town to our home ourselves. We were not charged for the delivery thankfully but it was not the finale to this long delivery process that I was anticipating. The order was heavy and we could have used the assistance of the delivery company. As it was, they only assisted with lifting the item onto our truck (which is not meant for heavy hauling) and didn't even provide any securing equipment until I requested it.
Overall I am satisfied with the items themselves but am very put off by the shipping and delivery process. I understand that these things can't be rushed, but it definitely makes me think twice about ordering from you again.
Heidi Foreman
Verified Purchase
Reviewed On 24 July 2021
I really appreciate the customer service both from SLC and their freight carrier. It is reasonable pricing for what I consider to be a high quality product. Thank you
Thomas Rewerts
Verified Purchase
Reviewed On 30 July 2021
Love the furniture; the wood is very beautiful. It was a very long wait to get it, however; likely due to Covid 19 and the fact that the furniture is made in India, which we did not know when we purchased it. However, the high quality and beauty of the furniture made it worth the wait. The onsite delivery and setup was good.
Susan Zuckert
Verified Purchase
Reviewed On 13 July 2021
My table and chairs arrived in flawless condition. I’ve never seen furniture wrapped so thoroughly for transport. The workmanship is flawless and the set is stunning! I am thrilled to have a dining table and chairs that were custom made to make memories with family and friends.
MF Peacock
Verified Purchase
Reviewed On 12 October 2021
I already posted a review on your website
Lorna Talbot
Verified Purchase
Reviewed On 04 August 2021
After moving into our new house we saw that a 72” round table was too big and called customer service to downgrade to a 60” table.
Very accommodating and refunded me the difference. I received it exactly when promised. Beautiful table. I am very pleased!
Thank you!
Andrey Herasymchuk
Verified Purchase
Reviewed On 27 August 2021
Michelle Krier
Verified Purchase
Reviewed On 02 October 2021
Very long process until I received the dining room set but oh so worth it… delivery was long as well but Adam was available for all questions and handled vey aspect of delivery, white glove service and trash removal… excellent company and furniture is unique and well made and all furniture arrived in perfect condition due to how well it was wrapped for shipment!!!
Bernice Todd
Verified Purchase
Reviewed On 18 August 2021
The furniture is well worth the wait. If you want quality at a good price I recommend buying here.
Don Doane
Verified Purchase
Reviewed On 02 October 2021
Randall Rosenthal
Verified Purchase
Reviewed On 02 October 2021
Marilia Fraga
Verified Purchase
Reviewed On 29 September 2021
I absolutely love our furniture. It was so worth the wait. Super high quality and very unique. Overall a wonderful experience. I wish I would have found you sooner.
vincent Coco
Verified Purchase
Reviewed On 14 November 2021
Everthing came extremely well wrapped up it took me hours to unwrap but worth the effort to have Un damaged furniture I just feel for the price paid maybe the delivery team could have unwrapped everthing other than the long wait for this table set we are happy with the quality
Chris Andersen
Verified Purchase
Reviewed On 24 September 2021
Ann Mijares
Verified Purchase
Reviewed On 22 September 2021
Linda Koeniguer
Verified Purchase
Reviewed On 03 December 2021
Thank you!
Anne Thruman
Verified Purchase
Reviewed On 07 November 2021
The table that we purchased completely meets our expectations. It is the size and color we expected and the workmanship is amazing. We could be be more pleased.
They mixed up the bases, for the benches, so that they holes did not match to install the screws but once the second bench box was opened and we attempted to put that bench together we figured it out.
Thank you ever so much. It is always a gamble, as a consumer to spend the money needed to create such a piece and appreciate that you respected that and made me a beautiful piece of furniture.
Marlene Richardson
Verified Purchase
Reviewed On 24 October 2021
Wow. I am just blown away with this whole experience. The status updates with photos were above-and-beyond, and it was excellent to see the process from soup-to-nuts. The packaging was crazy-good - it took 2 of us at least half an hour to unpack everything! These items were clearly made and packaged with extreme care. But the absolute BEST part was once everything was set up in my kitchen. I am so in love with this set and it was worth the wait and worth every penny. The quality is impeccable. Just amazing and SOOOOOOO beautiful. Each piece of this beautiful reclaimed wood, to me, tells a story, and I am just pleased as punch with the entire experience. Thank you so much! Very happy customer, right here!!!
Siddhananda Swami
Verified Purchase
Reviewed On 06 October 2021
The dining table and 10 chairs looks so good and it is solid wood. Good packing too. Thank you so much. All our members in this temple like it so much.
Meri Russell
Verified Purchase
Reviewed On 04 January 2022
Sierra Living Concepts has wonderful customer service. The subcontractor delivery was horrible but SLC called immediately and got the help I needed!
Karen Eaton
Verified Purchase
Reviewed On 25 September 2021
This set is gorgeous! The quality is outstanding. I am so delighted with this set it is perfect!
Well done! The process was effortless, the customer service professional and curtious.
Thank you so much.
Jim Petty
Verified Purchase
Reviewed On 18 November 2021
Thank you for a excellent experience!
Jawanna Thompson
Verified Purchase
Reviewed On 10 January 2022
Cindy Slisz
Verified Purchase
Reviewed On 28 October 2021
Dennis Yonemura
Verified Purchase
Reviewed On 01 December 2021
Very easy process.
Lynn Mattes
Verified Purchase
Reviewed On 19 November 2021
Love the table set! Delivery was a breeze. Thank you
Jake Steinberg
Verified Purchase
Reviewed On 17 January 2022
Adam was helpful in resolving a delivery issue and all worked out well. Thank you.
Jessa Shepard
Verified Purchase
Reviewed On 04 January 2022
Took quite a while to get but worth the wait!!
Joan Simpson
Verified Purchase
Reviewed On 18 December 2021
We ordered several pieces for our mountain condo. The manufacturing process was very interesting to see pictures of the furniture along the way. I had a question here and there and received courteous and satisfactory responses. Because of COVID related supply chain delays, our delivery was not as timely as we'd expected and began to bump up to our family holiday travel plans. As a heads up, I let customer service know that we'd be unavailable for 3 weeks. Adam immediately addressed the concern, worked with the local delivery company to prioritize our delivery so we could receive it several days before our departure. It's difficult to get delivery service that quickly in the mountains. It was very much appreciated. We will definitely use SLC for future furniture needs.
Kathie Mills
Verified Purchase
Reviewed On 14 February 2022
Everyone on the team was very professional and accommodating , especially Nancy from customer service. My chairs did not come with felt protectors on the legs which I had requested when ordering. I purchased my own felt protectors from Amazon and received a reimbursement check from Nancy within one week!
Swaroop Ramaiah
Verified Purchase
Reviewed On 07 February 2022
We are very happy with the quality of the wood, it is very heavy and solid. We are also impressed with the craftsmanship. It exceeded our expectations! We will definitely order again!
Thank you!
Sharon Price
Verified Purchase
Reviewed On 04 January 2022
Parth Patel
Verified Purchase
Reviewed On 16 December 2021
Darryl Thorvison
Verified Purchase
Reviewed On 17 December 2021
Cheryl Granger
Verified Purchase
Reviewed On 20 February 2022
Phyllis Poore
Verified Purchase
Reviewed On 11 January 2022
Leasha LaPoint
Verified Purchase
Reviewed On 26 December 2021
We were very impressed with the whole process of ordering our dining table set right up to the delivery and set up! Allowing us to view photos of our furniture at each step was not only exciting, but, it eased our minds about such a big purchase online. The beauty and quality of the wood and craftsmanship surpassed our expectations! Adam was very courteous and helpful. He took the time to answer our questions and made us feel like we mattered. Our overall experience with Sierra Living Concepts was phenomenal!
Rafael & Gloria Gonzalez
Verified Purchase
Reviewed On 22 January 2022
Very impressed with quality. The furniture was packed excellently. Customer service always helpful.
Paul Butler
Verified Purchase
Reviewed On 20 January 2022
I love the dining room table and chairs. After they were delivered, I realized that I should have opted for the White Glove service. I emailed your customer service team, and they called today and arranged for everything to be done the same day. They also gave me an amazing break on the price. I feel so fortunate to have purchased from Sierra Living Concepts, and I am excited to have two more pieces coming soon!
Katherine Nowak
Verified Purchase
Reviewed On 05 February 2022
My table and chairs are beautiful. Even better than I was hoping for. There was quite a wait between the custom order date and delivery but I was kept updated on every step of the process. The packaging was excellent as well. Everything was in excellent condition. Thank you.
Stan Ruiz
Verified Purchase
Reviewed On 20 January 2022
Amazing on all levels. Great notification process, great packaging and delivery, and what a beautify table set. That is real craftsmanship.
God Bless.
Paul Gibree
Verified Purchase
Reviewed On 29 January 2022
The communication and pictures provided through the manufacturing process was impressive. I reached out to customer support several times and was answered very fast. The only problem with delivery is the truck showed up in my yard with no notice. The table and chairs was packaged better than anything I had ever seen. Not one mark on the table or 10 chairs.
The quality of construction of the table and chairs is truly amazing. The table and chairs are stunning we are so happy with our decision to purchase from Sierra.
Thank You
John Boone
Verified Purchase
Reviewed On 11 February 2022
Shipping was a nightmare due to COVID delays. We ordered in October and the website said 8-10 weeks for delivery, but it was closer to 15 weeks. The dining room table and chairs are very nice and, overall, we are satisfied.
Natascha Genc
Verified Purchase
Reviewed On 04 February 2022
Excellent quality and customer service. Being able to see what was going on throughout the entire process with the customer portal was awesome and customer service was very responsive and courteous.
Philip Piscitelli
Verified Purchase
Reviewed On 28 March 2022
Very responsive to questions along the way. Easy to work with and the White Glove Delivery Service was excellent. love the table & chairs.
Mark Demchuk
Verified Purchase
Reviewed On 10 March 2022
The only negative is one of my chairs is severely damaged. I sent Pics.
I hoping there will be no problem sending me a replacement.
Please make sure someone sends a response to my email of the picture.
Thank u!, Mark Demchuk
Kelly Goebel
Verified Purchase
Reviewed On 09 March 2022
Customer service was the best. I really liked the fact that I could speak to someone in person. I also loved the updates on where in the process my dining room set was.
Carlos Angueira
Verified Purchase
Reviewed On 02 February 2022
Guys, The table is beautiful and the communication between you all and me, the customer, was fantastic. Your portal works great. The only issue was with the delivery. Logistics called me 2 hours before they were due to arrive to tell me that I needed to have people there to unload the table as they were only sending a driver. AT no time prior to that was I told that I would need to have people there to unload the table. I was able to get 2 additional helpers and the driver did help us although he said he was not supposed to do so. Had I not been able to get the help, we would not have ben able to unload the table.
Jessi Sundeen
Verified Purchase
Reviewed On 09 April 2022
I am very pleased with the quality of my table and chairs. It is absolutely beautiful!! It took much longer than expected to get but definitely worth the wait! Thank you for your customer service! The packaging was amazing! Well Done!
Jamie Culen
Verified Purchase
Reviewed On 07 March 2022
Susannah Buchanan
Verified Purchase
Reviewed On 08 March 2022
Paul Ermer
Verified Purchase
Reviewed On 14 April 2022
Hilary Shupe
Verified Purchase
Reviewed On 03 March 2022
Shipping was simple. I called in they made everything seamless, and the emails kept me well updated on all the progress. Very impressed!
Cheryl Carpenter
Verified Purchase
Reviewed On 28 March 2022
I loved being able to be involved in the process of designing my very own dining room table!! I ordered a 10‘ x 42“ wide it is absolutely amazing!!
Duane Sawyer
Verified Purchase
Reviewed On 25 March 2022
The more clear finishes are better
Michael Apple
Verified Purchase
Reviewed On 19 March 2022
In the beginning we didn’t realize when we ordered our table that it was being made in India.
But every question I asked was answered promptly. Even sending pictures as it went through each process.
We couldn’t be more pleased with our choice!
I know that this piece will be passed down to generations to come.
Thank you!
The Apple Family
Donald Hornick
Verified Purchase
Reviewed On 22 March 2022
Kathleen Sanchez
Verified Purchase
Reviewed On 02 April 2022
We absolutely love our new dining room set! I fits perfectly. Thank you for the beautiful wood working and the excellent packaging used for shipping . It was definitely worth the wait. Thank You , we’re, already recommending
your company to friends. Kuddos to everyone!
Blessed! Michael & Kathleen Albuq NM
Elizabeth Mackey
Verified Purchase
Reviewed On 10 April 2022
The ‘wait’ for our custom made furniture was the only difficult part of the entire process. The portal was of great benefit! When the furniture arrived, we were impressed to see that each piece had been individually bubble wrapped, paper wrapped and securely enclosed in cardboard boxes. Setup took about 30 minutes. The dining furniture is beautiful! We are very pleased.
Evie Michaelson
Verified Purchase
Reviewed On 31 August 2022
The desk has scratches. The tabletop has a crack and the halltree has a crack in the back which looks like it was crushed.
Raymond Haynes
Verified Purchase
Reviewed On 22 April 2022
Anton Pernica
Verified Purchase
Reviewed On 24 April 2022
Alicia Lynn
Verified Purchase
Reviewed On 08 July 2022
Everything is perfect! I would recommend on the stain selection going lighter than what the samples show because it comes out darker with the variance in wood grain. We were able to work through any concerns I had on color I ended up choosing the light espresso and I am elated with my new table. Excellent quality and craftsmanship as well as amazing customer service throughout the process. Extremely happy and definitely recommending to all my friends. I will be back!
Robert Gebo
Verified Purchase
Reviewed On 17 June 2022
Sean Ayala
Verified Purchase
Reviewed On 21 June 2022
Beautiful Hand crafted furniture. Delivered as promised.
SOBERINA FORD
Verified Purchase
Reviewed On 24 May 2022
I had an issue with my purchase and reported the problem to the customer service department. Upon receiving my complaint, the customer service department reached out to me in a timely manner and took care of the issue immediately. My family and I are very satisfied and pleased that we received this level of care and appreciated that true customer service and loyal businesses still exist!
Thank you again to the individuals at Sierra Living who made a customer happier with purchasing from your company and providing the assistance when needed.
Alida Taljaard
Verified Purchase
Reviewed On 10 June 2022
The delivery process can be smoother. However, customer service was very helpful.
Benjamin Berschler
Verified Purchase
Reviewed On 02 September 2022
fantastic value. six month delivery process
Michael Loo
Verified Purchase
Reviewed On 22 May 2022
The overall experience was very good. Great communications with continuous updates throughout the process. The pictures of the item as it progressed through the manufacturing process were a big surprise. Great Job
Ricardo Aceituno
Verified Purchase
Reviewed On 28 August 2022
I am really happy with the table and chairs, the finished is excellent. the chairs are comfortable and beautiful. It is a dream dining set.
thank you so much
henry taylor
Verified Purchase
Reviewed On 27 May 2022
shopping for something like this off the internet is never precise and always difficult but, so far, this has been a great experience and worth the wait. Never having bought custom-built furniture before, the wait was tough, especially in this world of instant gratification. We have yet to unpack the tabletop or put the unit together, but the chairs and stand are very cool and one-of-a-kind. The coloring seems brighter, more alive then the pics and the assemble will look dynamite in our kitchen nook overlooking the water. The major drawback to this experience outside the weight of delivery and building, was the delivery. Although the delivery services were easy to contact and set up delivery, they only bring the product to the house. Living 15 feet higher makes this difficult and an option of having it brought up into the home for an extra price would be helpful and make coordinating things far easier
Reina Estrada
Verified Purchase
Reviewed On 22 July 2022
Good!!!!!
Randy Grundy
Verified Purchase
Reviewed On 02 August 2022
Table is beautiful and well built.
Melissa Moffett
Verified Purchase
Reviewed On 23 August 2022
The person I ordered my table from was very very helpful and knowledgeable and kind. I liked the fact that I could go online and monitor her the tables production and progress. The men who delivered my furniture were excellent very neat quick and also very professional. I love my table, it’s really beautiful.
Tracy Bondi
Verified Purchase
Reviewed On 25 August 2022
My furniture is BEAUTIFUL.
Here are a few concerns.
I think you should be more up front with the fact that the furniture is made in India. Your website, with a Fremont physical location noted, is very misleading.
"Free delivery", but I was asked if I wanted "white glove" delivery - the table would be put together for me - for $500. I declined.
BUT - I was not informed that my table and chairs would be delivered on a pallet directly from the ship. Of course, thinking my furniture was coming from FREMONT, I thought all I had to do was attach the legs to the table. It took us over 1 hour to de-crate and de-box it all. AND I have quite a bit of packing material to dispose of.
AND- the delivery showed up by surprise- no email warning of its arrival- thank goodness I was home that morning. (There was nothing on my direct link to my order either)
That being said, the end product is beautiful. Angie was a wonderful help on the phone and very patiently steered me to the correct color finish. Seeing my table now, she was ABSOLUTELY right in this choice. She also helped me choose the correct size table. The finished product and ANGIE are the stars of this entire process.
We do not have the table in the room quite yet, since we were surprised by the delivery. I will share photos once it is in place
The Arc of the Piedmont
Verified Purchase
Reviewed On 24 August 2022
Dionicio Cruz
Verified Purchase
Reviewed On 05 October 2022
Susan Brooks
Verified Purchase
Reviewed On 21 August 2022
Great products and customer service
Anthony Baker
Verified Purchase
Reviewed On 30 September 2022
Great
Michael Bishop
Verified Purchase
Reviewed On 14 September 2022
Kathleen Sanchez
Verified Purchase
Reviewed On 31 October 2022
Mindy Wilson
Verified Purchase
Reviewed On 29 October 2022
Love our new table!!!!
Michelle Watts
Verified Purchase
Reviewed On 26 October 2022
Love my new furniture. Excellent quality and craftsmanship. I wish it hadn't taken so long, but understand with present day cargo issues.
Harry Hayes
Verified Purchase
Reviewed On 12 October 2022
We knew when we placed the order that we had to be patient while the furniture was custom made and shipped. We were sent photos showing the progress at different stages and customer service answered any questions we had. Great furniture.
Jaclyn Walker
Verified Purchase
Reviewed On 09 September 2022
Great experience!
Megan Hardesty
Verified Purchase
Reviewed On 30 September 2022
All phases and quality are excellent!
Robert Pennhallurick
Verified Purchase
Reviewed On 23 November 2022
Glenn Priolo
Verified Purchase
Reviewed On 24 November 2022
Dianna McLean
Verified Purchase
Reviewed On 17 November 2022
Furniture is beautiful. Exactly what I expected. Pictures are true to the product. No surprises. Only had the table and chairs a couple of days but looks like it'll stand up to a lot. Not for the weak, furniture is heavy.
Sharon ONeal Tracey
Verified Purchase
Reviewed On 18 November 2022
Kevin Betts
Verified Purchase
Reviewed On 16 November 2022
I understand that it takes quite a bit of time for this furniture to be made and delivered. I talked with a sales lady in California, I don’t remember her name but she was so helpful in getting our order placed correctly!
Larry Slagle
Verified Purchase
Reviewed On 15 November 2022
Lead times for this product seemed very long at 3 1/2 months from order to delivery. The tracking data was helpful, and the product was packaged very well and arrived without damage. The table and chairs are solid and heavy, However the finish is more of a ‘rustic” look, not highly polished. There are some color variations in the table top due to the wood species I suppose. Assembly of the table was straightforward and required two strong men to lift and set the table top. The stain we chose was darker than we expected, and not seeing a sample was our mistake. Also, we are adding chair cushions as the seats are very hard to sit on for any length of time.
Edgar Vargas
Verified Purchase
Reviewed On 23 November 2022
Very good quality
Dawn Riccardo
Verified Purchase
Reviewed On 20 November 2022
Thomas Miller
Verified Purchase
Reviewed On 23 November 2022
The furniture arrived 6 days ago and has been sitting in my garage until I could get the time to unpack it. It was very well protected and fairly easy to unpack. The table and chairs are just beautiful! It was definitely worth the wait!! My money was well spent with Sierra Living Concepts and I will be ordering from you again. The only issue I had was trying to get the legs attached to the table. I did not realize that they were numbered until I saw the stamps on the legs and corresponding table corners. You see, I could not read the instructions because they were not legible. I have attached a scanned copy for you to view for yourselves. I did figure it out after attaching the wrong leg to the wrong corner at first, but it would have been easier if I could have read the instructions that described the matching stamps!
Robert Chaudron
Verified Purchase
Reviewed On 05 January 2023
Very good
Janna Wolff
Verified Purchase
Reviewed On 22 November 2022
I absolutely love my furniture!!! I had been looking for quite some time, and decided to order from Sierra Living, after seeing the style on the website that would be perfect for our home. It was promised by Thanksgiving and it arrived in perfect condition a week before. It is stunning, and so well-crafted, very sturdy, and of a high quality I haven't seen in any of the furniture stores I've looked in. I have a matching desk coming soon. Thank you Sierra Living!!!
I also have to say that my representative on the phone when ordering was fabulous, so knowledgeable and informative, while making it an experience almost like she was in my home.
Myrna Andrus
Verified Purchase
Reviewed On 24 November 2022
Shopping, and ordering was excellent. XPO delivery failed your company F+++++.
White glove service eas excellent and proactive in resolving XPO failure and went above and beyond to rectify by picking it up and delivering. They then installed so I could have Thanksgiving day and serve food at our new table and chairs. Kiddos to white glove service. A+++++
Carol Phillips
Verified Purchase
Reviewed On 20 January 2023
Great customer service
Great craftsmanship
Like how you keep in touch throughout the whole process
MICHAEL MILLER
Verified Purchase
Reviewed On 10 December 2022
Flawless purchase from beginning to end.
Jennifer Crompton
Verified Purchase
Reviewed On 20 December 2022
Other than the extremely long wait for our table and chairs to arrive, the experience with your company was wonderful. Our family will enjoy this furniture for years to come!
Michele Russell-Einhorn
Verified Purchase
Reviewed On 25 November 2022
Excellent
laurene hutter
Verified Purchase
Reviewed On 07 December 2022
The furniture was delivered and packed well. No issues with the condition. I have only 2 issues, 1 it took a long time and 2 I didn't know we had to unpack all this furniture. We are 65 and 73 and it was some job getting these items unpacked and set up. I had no idea we were responsible for unpacking the entire dinning room set. It was quite a job and not an easy one.
Johaunna McReynolds
Verified Purchase
Reviewed On 09 January 2023
Beautiful table and chairs!! We are very happy with the quality but the lengthy process was daunting when they first sent pictures of the progress the table looked nothing like the photo on the website and had to be completely redone which set the progress way back. We are very happy we waited as the color change was worth the wait and it is beautiful!! I was just not happy waiting almost 4 1/2 months but its perfect and came very well packaged and not damaged! We would order again for the uniqueness and quality.
Thank you again, Johaunna M
Lise Butier
Verified Purchase
Reviewed On 09 December 2022
Robert Davidson
Verified Purchase
Reviewed On 01 December 2022
Everything was great including the product. We had an issue with our delivery but Susan and Adam corrected the problem . We are very happy with our new dining set.
Matthew Zollinger
Verified Purchase
Reviewed On 30 November 2022
I was nervous about buying something without seeing it first personally, but when I got it, it was amazing. Fantastic workmanship and quality. The delivery and constant progress communication was so amazing and it was exciting getting all the update pictures.
Cary Holaday
Verified Purchase
Reviewed On 12 December 2022
Maria McCauley
Verified Purchase
Reviewed On 21 February 2023
I did not know until after I made the purchase that the items were being made out of the country. Would be nice if that was not the case. I was told I would have my products before Christmas and received them two months later than promised. The table and chairs are beautiful and seem like very good quality. We just received it yesterday so have not used the table and chairs yet. The table looks as though it should have had a strong top seal to protect it. It looks very delicate and I am nervous it will get damaged easily. The delivery company had great communication and was very friendly.
Mary Mcgrath
Verified Purchase
Reviewed On 21 December 2022
Love my dining set
Laura Sweet
Verified Purchase
Reviewed On 28 January 2023
Na
Deborah Desmond
Verified Purchase
Reviewed On 11 March 2023
Now that the piece has arrived, I can state that the craftsman’s effort to ensure the correct shade of stain was spot on. The pieces are solid and well made. Thank you.
Kevin Sparks
Verified Purchase
Reviewed On 10 December 2022
Upon delivery, opening the boxes and having a dining table and chairs, we love it! Great color (as selected, and very deep grain structure 👍), heavy solid wood construction, and timeless design in our dining room table and chairs. Couldn't be happier!
We did (have to) add Teflon feet dye to hardwood floors and area rug- certainly not a big deal, would have been nice to have included.
Vivek R. Pai
Verified Purchase
Reviewed On 04 March 2023
Overall, the experience was positive. We liked the quality of the product, we liked the delivery team (Mike + Junior) who did an excellent job of assembling the table and chairs at our house. The customer service team was very responsive and did an excellent job keeping us informed of the order status. We had some misunderstanding and confusion at the time of order but overall, we like the product that has arrived.
We think the pricing is very high but glad that this money is going to India and that our product was made in Jodhpur!
Eustaquio Devilla
Verified Purchase
Reviewed On 02 February 2023
Excellent customer service and received the product on time
Lola Gunn
Verified Purchase
Reviewed On 19 January 2023
The whole process was great
David Patten
Verified Purchase
Reviewed On 15 February 2023
The table and chairs are well-made, and were delivered within the stated timeframe. The dining room set looks just as it did in the pictures online.
Tanya Allen
Verified Purchase
Reviewed On 02 February 2023
Julie Hutchings
Verified Purchase
Reviewed On 10 February 2023
Beautiful furniture.
Gary Bauman
Verified Purchase
Reviewed On 26 February 2023
Grant Georgeson
Verified Purchase
Reviewed On 27 February 2023
Great quality, delivery and setup.
Elizabeth Moreno
Verified Purchase
Reviewed On 28 March 2023
Everything was easy and beyond our expectations! amazing quality furniture. Thank you!
Harvey Plante
Verified Purchase
Reviewed On 26 February 2023
Super happy with everything! I will be doing a Google review!!
Rene Sinsky
Verified Purchase
Reviewed On 21 February 2023
The table and chairs are gorgeous! I am very pleased with my purchase.
Kieran & Colleen McGuire
Verified Purchase
Reviewed On 09 April 2023
We are delighted with our new Dining Room set. As mentioned in a long email to your Customer Service group, we did have several minor issues with quality of finish. If you are interested, I can resend those to you. However, those were addressed satisfactorily.
Your delivery process was exceptional, with the exception of local delivery cancellations that were outside of Sierra’s control. I suggest that formal agreements and or a premium compensation package with local delivery contractors would prevent similar future occurences.
Overall, we are delighted and grateful for the consistently professional and courteous treatment we received.
Melissa Gabriel
Verified Purchase
Reviewed On 21 May 2023
Tonda Jackson
Verified Purchase
Reviewed On 09 May 2023
The ordering process was easy. Having pictures sent as items were being made and being ask to be approved and give the ok to continued. The wait time to finally get it was a bit tiring but when i came home and it had been delivered and set up , I was in awe.
Rakesh Patel
Verified Purchase
Reviewed On 27 March 2023
Email communication time line is not real time as furniture is getting made overseas. Their timeline is different than ours. so by the time you have any input or suggestions to do, it’s kind of a late but in that excellent product.
Gloria Gates
Verified Purchase
Reviewed On 19 April 2023
I am very happy with the furniture that a got from Sierra Living
Margaret Wineinger
Verified Purchase
Reviewed On 09 May 2023
They did a great job in meeting my needs with color of stain to hardware. I am very pleased with my dining table set and sideboard. I was nervous at first because of the length of time it took to arrive, but worth the wait. Heavy and sturdy products.
Mary Howard
Verified Purchase
Reviewed On 20 April 2023
Great company and great experience would definitely recommend to others
Darrin Gonchar
Verified Purchase
Reviewed On 15 April 2023
Teresa Hedge
Verified Purchase
Reviewed On 12 December 2023
Grant Georgeson
Verified Purchase
Reviewed On 19 April 2023
Katelynn McDonald
Verified Purchase
Reviewed On 20 May 2023
Love the product and the delivery team was fantastic.
Robbin Johnson
Verified Purchase
Reviewed On 03 May 2023
Kenneth Barnes
Verified Purchase
Reviewed On 26 May 2023
We love the table and chairs. It's everything we wanted. Sturdy chairs. The table is beautiful.
Leanna Furey
Verified Purchase
Reviewed On 29 May 2023
Norm Chastain
Verified Purchase
Reviewed On 11 July 2023
Great product. Nice, courteous staff. A little better coordination with the delivery company would improve customer experience.
Deborah Regan
Verified Purchase
Reviewed On 20 May 2023
I was updated from start to delivery of my order.
The quality is excellent.
Lynda Delellis
Verified Purchase
Reviewed On 16 June 2023
I love my dining set and there are a few things we need to get remediated but I believe we can without much trouble - I love the set as does the entire family
Valynn Price
Verified Purchase
Reviewed On 28 June 2023
Peggy Smith
Verified Purchase
Reviewed On 07 January 2024
I have 11 of these to answer. Everything was perfect
Jim Merrill
Verified Purchase
Reviewed On 18 November 2023
KIM GRENZOW
Verified Purchase
Reviewed On 21 July 2023
It was difficult to find an extendable table that I liked but you guys had one.
Victor McPherson
Verified Purchase
Reviewed On 08 September 2023
Everything went smoothly with update notices provided at every step.
Clarinda Hansen
Verified Purchase
Reviewed On 01 August 2023
Overall, all was well. However, there were 3 places on our dining set where the finish was not done well. I remedied this by applying some stain. but it was still a bit disappointing.
We are still quite pleased with our purchase!!
Donna Kendrick
Verified Purchase
Reviewed On 04 August 2023
Loved the tracking portal, it made it easy for us to follow along. Delivery and receipt was well communicated and efficient. The table exceeded our expections. it is the exact size we wanted, the color, quality, and craftmanship is impressive.
Genie Dumoulin
Verified Purchase
Reviewed On 04 August 2023
Let's start with the only downside. When we ordered we thought that the furniture was coming from California only to find out that it would be made in India and need to go through customs, etc. before coming to us. This is not a huge issue, but it would be nice if people understood that it was not being made in the US.
Aside from that, the customer service is wonderful, we were contacted whenever we needed to be. Before being made, the sketches were sent to be sure of size, etc. We were informed of transit, the freight company was contacted, the white-glove service to do unpacking and setup were ready when the delivery came. Both the freight delivery person and the setup people were very good and congenial. The table and chairs are beautiful, study, heavy, and will last for years to come.
Thank you, Sierra for a wonderful product at a reasonable price and for you kindness throughout the process. It took a while, but was worth it!!!
Janine Pratt
Verified Purchase
Reviewed On 10 September 2023
I’m very pleased with my purchase, white glove delivery and the quality of the wood work. The process took about 5 months however I would order it again because seeing everything in person was worth the wait.
Thanks!!!
Lisa Tonello
Verified Purchase
Reviewed On 03 August 2023
Thank you so much for making such excellent products and the customer service , well there isn’t a high enough rating for how excellent they were. The delivery team and set up gets a five star rating plus plus plus. Perfect in all ways. Thanks
Sincerely Lisa Tonello
Abby Russell
Verified Purchase
Reviewed On 08 July 2023
From beginning to end, this experience exceeded our expectations. I found great value receiving the status updates with pictures and a view of the holistic process. Adam was extremely responsive and helpful with the delivery and white glove service, going out of his way to ensure we had someone here during the delivery window. Even though XPO arrived late, Earl and his peer were friendly, patient, and fun to hang out with while we waited, especially knowing it was a Friday. And when it finally arrived, we were impressed with the amount of packaging in place to protect the furniture. And the quality of the furniture is the best we’ve seen. The craftsmanship reinforces the high end, premium look we were seeking. Drawers slide in and out smoothly. And the white glove service was definitely worth it! Adam and Earl deserve to be recognized for creating a positive customer experience which is one of the many reasons we’ll buy from Sierra Concepts again. I also recognize the number of people behind the scenes working to make this a smooth and seamless experience and they deserve a big thank you too!
Victoria powers-Smith
Verified Purchase
Reviewed On 25 August 2023
Cassandra Bell
Verified Purchase
Reviewed On 01 September 2023
It's not even unpacked yet, besides the legs, but what I can see so far, it's a solid amazing piece of furniture. Can't wait for our home to be complete so we can display it in our dining room.
Anna Goertzen
Verified Purchase
Reviewed On 23 September 2023
Patricia Adamson
Verified Purchase
Reviewed On 11 August 2023
from start to finish i was able to follow the adventures of my furniture.
Dan Barry
Verified Purchase
Reviewed On 22 September 2023
Tiffany DeGrandis
Verified Purchase
Reviewed On 28 September 2023
Love it!!
Meredith May
Verified Purchase
Reviewed On 05 October 2023
We looked far and wide for a heavy yet beautifully designed solid wood table. We had a very hard time until my husband came across this company. He picked it out for me as a birthday/housewarming gift back in April. Although it took awhile to be made and delivered, I could not be happier with the finished product!
Adam Ramseth
Verified Purchase
Reviewed On 26 October 2023
Terry McKay
Verified Purchase
Reviewed On 01 September 2023
The delivery was perfect. The 2 guys who delivered and sent up were professional, knowledgeable, personable and polite!
Kathy Wilbert
Verified Purchase
Reviewed On 14 September 2023
Marc Shepherd
Verified Purchase
Reviewed On 19 October 2023
Very impressed with the quality and heft of the product. Very serious furniture. Came out exactly as promised.
Mark Dean
Verified Purchase
Reviewed On 08 November 2023
Very impressed with the communication throughout the entire process. The updates from beginning to end was very appreciated. There was a very minor hiccup with the delivery but the communication and follow-up was tremendous. Very good quality and craftsmanship. We would definitely purchase again and will share our positive experience with others. Very good value!
Heath Sheeder
Verified Purchase
Reviewed On 25 October 2023
The experience was very smooth. The only thing that went awry was we needed to move the delivery date. But that was no big deal. The delivery guys you found were respectful and treated the table like their own. No damage to the product whatsoever.
Marianne Ridgard
Verified Purchase
Reviewed On 07 November 2023
I was so happy to find the solid wood dining set I’d wanted for years on the Sierra Living Concepts website. From the moment I placed my order to receiving it, I was confident my decision to buy from them was a good one. I received emails with pictures and information of each stage of manufacturing, as well as phone calls to coordinate delivery of my order. And now I have my new table and chairs in my home and they are just beautiful, even better in person than in the pictures. SLC’s professionalism, attention to detail and quality furniture will definitely keep me coming back!
Kay Langham
Verified Purchase
Reviewed On 07 November 2023
Dennis J. Schad
Verified Purchase
Reviewed On 31 October 2023
So Happy with our Table and Chairs
Worth a little waiting. Arrived sooner than expected
Santha Parameswaran
Verified Purchase
Reviewed On 09 November 2023
This is my second product from Sierra Living Concepts. The workmanship is perfect. This is solid wood, so heavy but solid. The chairs come fully assembled, The table comes in 3 solid pieces but the assembly is simple.
Bill Coffey
Verified Purchase
Reviewed On 20 November 2023
Angela Hockensmith
Verified Purchase
Reviewed On 24 October 2023
Julie deSylva
Verified Purchase
Reviewed On 26 November 2023
The table and chairs are as described. I appreciate the flexibility of the delivery. The only drawback was the lazy susan had a scuff on it that can't be easily fixed so we are not using it.
Betsy Howard
Verified Purchase
Reviewed On 14 November 2023
It was fun and exciting
Mary Boone
Verified Purchase
Reviewed On 08 December 2023
From start to finish I was kept in the loop by Sierra Living Concepts through every segment of this custom order. They even posted photos of my order. It was a great experience and I definitely will not hesitate to purchase from them again.
Joel Goldberg
Verified Purchase
Reviewed On 28 February 2024
The team in India was very communicative. The only issue is that I was told a touch up kit for the paint and stain would be sent with the furniture and I did not receive it. Thanks,
Joel
Reginald Russell
Verified Purchase
Reviewed On 28 December 2023
Reta Russell
Verified Purchase
Reviewed On 27 December 2023
Anthony Cirone
Verified Purchase
Reviewed On 31 December 2023
We love this table. Very solid, high quality and a lot of care and attention to detail went into making it. The wood is beautiful, with a gorgeous finish. The table was impeccably packed for transport and arrived about 4 months after purchase, as expected. The company sent us photos of the table during its production.
Diann Gordon
Verified Purchase
Reviewed On 09 February 2024
Karen Mclaughlin
Verified Purchase
Reviewed On 15 February 2024
Very happy! Quality service, beautiful furniture!!
Brenda Snailum
Verified Purchase
Reviewed On 10 April 2024
I love my new custom table! The personal service during the ordering and manufacturing process was excellent. I really liked having the portal where I could see the various pictures while the table was being made.
Terri Jarvenpaa
Verified Purchase
Reviewed On 13 January 2024
The table and chairs were well worth the wait! Absolutely beautiful! The continued correspondence from initial order placement through the manufacturing process was outstanding. Trucking company had a mixup on a crate, and Adam from Sierra Living Concepts stayed onto of the issue and followed it through delivery. Thank you.
Naudy Soto
Verified Purchase
Reviewed On 03 February 2024
Kathleen Harris
Verified Purchase
Reviewed On 21 February 2024
While shopping for our dining set, I had questions and used the chat. The lady who spoke with me was very helpful, even to the point of sharing with me REAL photos of other clients' pieces so I could have a better idea of the colors. While the wait for the items was long (Afterall, they are custom hand crafted for us personally) the wait was more than worth it. As they were being made, we were able to check the portal for updates, including photos, on the progress. The quality of our table and chairs far exceeds anything we've seen at local furniture stores. We chose the white glove delivery service and they were extremely accommodating and careful as they moved these heavy pieces of furniture through our house. Great care was taken in the assembly of the furniture as well.
Jeanne Iorio
Verified Purchase
Reviewed On 02 April 2024
Kelly Mekdeci
Verified Purchase
Reviewed On 18 March 2024
Wei Zheng
Verified Purchase
Reviewed On 19 February 2024
Jennifer Blackmon
Verified Purchase
Reviewed On 28 March 2024
Took 4.5 months to receive but it was definitely worth the wait. Table, chairs and benches are absolutely beautiful and high quality.
Alex Pirnie
Verified Purchase
Reviewed On 17 February 2024
The overall shopping process was magnificent. A special set of high praise goes to the packaging team, amazing job was done to protect this high quality product
Daniel Peluso
Verified Purchase
Reviewed On 18 March 2024
Well worth the wait.
Robert Musso
Verified Purchase
Reviewed On 24 April 2024
Beautiful Rosewood table and Sierra Living was a pleasure to deal with.
Eleanor Peirce
Verified Purchase
Reviewed On 01 May 2024
We absolutely LOVE our new diningroom and everyone from your company was WONDERFUL!!!
John Trimble
Verified Purchase
Reviewed On 16 March 2024
The purchasing experience was excellent. Regular updates were provided during the manufacturing and delivery process which kept us informed and at ease.
The delivery was well coordinated and courteous.
The quality of the solid wood dining room set exceeded our expectations.
Thank you SLC.
Joe Thompson
Verified Purchase
Reviewed On 19 March 2024
Great experience
Jessica Clanton
Verified Purchase
Reviewed On 30 March 2024
Great dining room table and chairs. Customer service was great throughout the whole process. It was a really long wait to get the order.
Carmine Conelli
Verified Purchase
Reviewed On 16 April 2024
Extremely satisfied from start to end.
Carolynn Glocka
Verified Purchase
Reviewed On 20 April 2024
Quality and professional personal attention. Detailed and stunning results.
Cliff Silveira
Verified Purchase
Reviewed On 25 April 2024
After a delivery delay customer service resolved the issue very promptly and received my furniture shortly thereafter and am VERY pleased with the quality of the product. they said solid wood and man is it solid and sturdy not to mention gorgeous. Unpackaging was a monster task due to how secure it was packed. I could not be happier with my purchase.
Jeff Krynitsky
Verified Purchase
Reviewed On 01 May 2024
The online portal was very useful to keep track of the order status.
Karl Harris
Verified Purchase
Reviewed On 26 April 2024
Beautiful, beautiful dining room set and the most informative customer service and tracking we've ever experienced!!!!!
courtney harrison
Verified Purchase
Reviewed On 06 October 2019
Tamara Hulm
Verified Purchase
Reviewed On 25 December 2013
Phenomenal customer service! Prompt responses to emails and questions. Definitely recommend.
Jay Ballard
Verified Purchase
Reviewed On 26 March 2014
We love the table and chairs that were made for us. They are beautiful. Because they are made to order, it takes a little time to receive the finished product, but the timing was explained to us on the front end so we knew what to expect. There were no surprises. The delivery went well and we are so pleased with our order.
Robert Smith
Verified Purchase
Reviewed On 09 May 2014
We are so pleased with our table and chairs. Everything went extremely smooth and the quality is above anything we expected. We paid a little more for the white glove service but this was also well worth it. Knowing that the unit would be put together and inspected by the companies service group made this entire experience a pleasure. Highly recommend Sierra Living Concepts to anyone. THANKS.
Dorothy Harrison
Verified Purchase
Reviewed On 20 July 2014
Table is absolutely beautiful
Vishala Neppalli
Verified Purchase
Reviewed On 21 June 2014
Very high quality solid wood furniture and excellent service. The table we bought had a problem within the warranty year. The company promptly responded and resolved the issue to our greatest satisfaction. Since the furniture is special order, it will take time from the time you order till they are able to manufacture to your specs and deliver. Patience is worth it.
Rachel Wagner
Verified Purchase
Reviewed On 22 October 2014
This is the most beautiful table I have ever purchased. The ordering process was easy and the customer service was great. I would definitely order from here again.
Kimberly A Derouen
Verified Purchase
Reviewed On 05 December 2014
We could not be more happy with our dinning table. Joan worked with us to come up with a table that fit our needs and my wife's taste. It took a while to get here but was well worth the wait!
Yolanda Anderson
Verified Purchase
Reviewed On 01 December 2014
ABSOLUTELY BEAUTIFUL!!! In addition to the quality worksmanship, the status updates were appreciated.
Mark Cerminara
Verified Purchase
Reviewed On 05 December 2014
Beginning with the sales process, through customer service and ending with the delivery team, our experience with Sierra was a totally wonderful experience. When ordering on-line, we were initially skeptical, not being able to see the furniture "in person". Once delivered, we found that the photographs do indeed accurately represent, (and actually understate the quality) of the product. As a matter of fact, when delivered and set up (by the outstanding delivery team), we were blown away by the quality and we stood there looking at the dining room set and all we could say was, "WOW". It was exactly what we expected and actually somewhat more "high-end" than we expected. The craftsmanship is outstanding! The set is absolutely beautiful. We will definitely purchase from Sierra again.
Mark Valva
Verified Purchase
Reviewed On 08 December 2014
The finished product was well worth the wait and customer service was great.
Keith Hollingsworth
Verified Purchase
Reviewed On 18 December 2014
Very pleased! Thank you!
Carol DeMott
Verified Purchase
Reviewed On 07 January 2015
I'm very pleased with the dining set I received. The set is gorgeous in the sunroom, and everyone that has seen it remarks about the quality and how beautiful it is.
Rita Mazza
Verified Purchase
Reviewed On 18 January 2015
Went into the buying online process very skeptical but the furniture and the customer service exceeded my expectations and I would definitely buy through your company again.
Cheryl A Meek
Verified Purchase
Reviewed On 06 January 2015
The only thing keeping this from being excellent all the way, was that it did not arrive by 23-25-14 as promised. I began to wonder if I'd lost my money to a non-reputable company. When it arrived, the men had no idea they were to set it up, so it took longer than they planned. They were very professional and set it up very quickly. Everyone who's seen it just loves it. I love my table and 10 chairs and can't wait for the weather to clear up some, so I can go pick out cushions for ten people to sit on.
Betty Hee
Verified Purchase
Reviewed On 10 February 2015
The dining set is just absolutely stunning! We are very happy with it.
Diane Nickel
Verified Purchase
Reviewed On 01 March 2015
Great experience while ordering live on computer and phone. Very helpful associates.
Delivery service and associates putting together the product was very quick and polite.
Very satisfied with the product.
Do you have any catalogs or is it just ordering through the internet?
Julie McCan
Verified Purchase
Reviewed On 16 March 2015
I love my table! It is beautiful!!
Carolin Catinazzo
Verified Purchase
Reviewed On 11 March 2015
it exceeded my expectations. it is beautiful, well made and a compliment to my home
the hand craftsmanship is unsurpassed.
Eileen Kohler
Verified Purchase
Reviewed On 01 July 2015
Beautiful artistry on these reclaimed pieces. Loved them so much when they arrived that I ordered more! Highly professional team to deal with.
Russell Brown
Verified Purchase
Reviewed On 06 July 2015
SLC has been great and our furniture is top notch. Everyone who has seen it comments on how beautiful it is. Thank you!!
Harold Ringley
Verified Purchase
Reviewed On 10 August 2015
Sierra Concepts has exceeded any expectation as far as quality product, customer service and bringing value to their customers. The dining room table and chairs are gorgeous. The customer service team was very responsive to damages that occurred during shipment. We received acknowledgement of our concerns within 24 hours, although it was on a weekend. Within a few days, Sierra Concepts had communicated a thorough plan of action to rectify the situation. I have recommended to many of my friends and business associates Sierra Concepts and top notch products and service.
