Product reviews for Nottingham Chic Black Ladder Back Rosewood Dining Chair

Well worth the wait.

The overall shopping process was magnificent. A special set of high praise goes to the packaging team, amazing job was done to protect this high quality product

The delivery was perfect. The 2 guys who delivered and sent up were professional, knowledgeable, personable and polite!

From beginning to end, this experience exceeded our expectations. I found great value receiving the status updates with pictures and a view of the holistic process. Adam was extremely responsive and helpful with the delivery and white glove service, going out of his way to ensure we had someone here during the delivery window. Even though XPO arrived late, Earl and his peer were friendly, patient, and fun to hang out with while we waited, especially knowing it was a Friday. And when it finally arrived, we were impressed with the amount of packaging in place to protect the furniture. And the quality of the furniture is the best we’ve seen. The craftsmanship reinforces the high end, premium look we were seeking. Drawers slide in and out smoothly. And the white glove service was definitely worth it! Adam and Earl deserve to be recognized for creating a positive customer experience which is one of the many reasons we’ll buy from Sierra Concepts again. I also recognize the number of people behind the scenes working to make this a smooth and seamless experience and they deserve a big thank you too!

Dining room table and chairs are gorgeous. Exactly what I wanted. Solid wood furniture is hard to find these days, so I really appreciate that. The customer portal is terrific - it shows you each step of the process in your furniture being made, packed, shipped, with pictures! If you live in the USA, make sure you realize the whole process, start to receiving your furniture, can take about 2-3 months. Worth the wait!

Email communication time line is not real time as furniture is getting made overseas. Their timeline is different than ours. so by the time you have any input or suggestions to do, it’s kind of a late but in that excellent product.

Other than the extremely long wait for our table and chairs to arrive, the experience with your company was wonderful. Our family will enjoy this furniture for years to come!

Lead times for this product seemed very long at 3 1/2 months from order to delivery. The tracking data was helpful, and the product was packaged very well and arrived without damage. The table and chairs are solid and heavy, However the finish is more of a ‘rustic” look, not highly polished. There are some color variations in the table top due to the wood species I suppose. Assembly of the table was straightforward and required two strong men to lift and set the table top. The stain we chose was darker than we expected, and not seeing a sample was our mistake. Also, we are adding chair cushions as the seats are very hard to sit on for any length of time.

Love our new table!!!!

We knew when we placed the order that we had to be patient while the furniture was custom made and shipped. We were sent photos showing the progress at different stages and customer service answered any questions we had. Great furniture.

Great products and customer service

Love the table set! Delivery was a breeze. Thank you

After moving into our new house we saw that a 72” round table was too big and called customer service to downgrade to a 60” table. Very accommodating and refunded me the difference. I received it exactly when promised. Beautiful table. I am very pleased! Thank you!

Beautiful table and chairs! Although everything was packed secure. 2 of the chairs has large cracks in the seat. Sierra Living quickly responded and corrected the issues without question. I’ve been eyeing this table set for 2+ years and I’m so happy I finally pulled the trigger! It’s absolutely gorgeous!

It took a while for the furniture to get here, but we love our new dining set.

It took a bit too long to get the product: 5 months... The installation was only so so. The supporting leg connecting to the base is a bit loose so it turns left and right for about 45 degrees. The installation guy couldn't figure out why it turns even after screwing it hard. A few small scratches here and there. I guess it's inevitable for wooden furnitures, especially for big ones. Nevertheless, the table and chair look very nice. The material feels very solid. I love them.