sierra living concepts reviews

amazing stories of customer experience with us

4.83 average from 1356 customers Write a review

With over 4000 unique designs of 100% Solid Wood Furniture across categories and styles, we believe in offering our customers the best heirloom quality furniture. Our team of skilled artisans handcraft the furniture using old-world tools and techniques passed down to them through generations, keeping the traditions alive. Our Free Customization Service helps us deliver furniture in the exact specification desired by our customers. Find stories of individuals and families who shopped with us to find the perfectly complementing furniture for their home and offices. Read on to view some of our successful projects and some great home decor ideas from fellow shoppers!

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Before landing at Sierra Living Concepts I search far and wide for a specific type of table. I was thrilled to find exactly what I wanted at SLC. I placed the order on Oct 3rd 2020. I was surprised to hear I would get the table & chairs before Christmas. Wow - I didn't expect it that fast but awesome. Well, that date came and went without a table. Although you have a great customer portal you really can't tell how much longer it will take to march through the build, pack and ship process. I had to ask. I was told I would receive my order by the end of January. Once again, that deadline came and went without my order. I expressed my frustration and I was given $150.00 off of my order, which I didn't ask for but appreciated. Finally my table and chairs arrived on April 8th, 2021. I had a moment of trepidation because the box had a huge hole in the side, but the furniture inside was fine. Hats off to your packing folks. They did a great job protecting my order. Now that I finally had my long awaited table and chairs what's the verdict? They are beautiful and very well made. I couldn't be happier. They are exactly what I wanted. I've read many reviews describing similar issues, therefore I don't understand why you don't tell everyone it will be 5-6 months. Under promise and over deliver not the other way around. I will and have recommended your company to friends and have been showing pictures of my order to anyone who will look but I tell them if they place an order do not expect delivery sooner than 6 months.

10 April 21 by Sean G

I appreciated the fact that I did not want hinges on the buffet table I ordered and they used magnets instead.Thank you.

02 March 21 by Goli B

The quality is great! Pricing was ok, but the 4 1/2 month wait was a little excessive. But given the pandemic, I can somewhat understand.

02 March 21 by Paula N

It was fine.

02 March 21 by ERIK J

My sideboard is beautiful, and appears to be well made. (I just got it yesterday so we will see!) My one complaint is how long it took! It was ordered in November 3020, and received March 1!! It was not explained to me at the onset. I understand COVID played a part. But 3+ months!!

02 March 21 by Jane F

01 March 21 by Laurence C

The furniture is absolutely beautiful; it is of very high quality and workmanship. The international logistics of managing the deliveries was challenging as the first shipment was destroyed in the shipping and handling process. The customer service folks (specifically Adam, Nancy and Jenny) was outstanding in their assistance in resolving and working any issues to provide timely responses and assistance. I would always recommend "white glove" delivery as the packing material was extensive and the furniture was well protected (except from a forklift in Orlando). The service folks take pride in helping and it made a long process (Covid impacts contributed to the delays as well) much easier. It took over 9 months to complete the order but in retrospect, it was worth the wait. Sierra Living Concepts did an excellent job overcoming the many obstacles involved with a custom order that is fabricated and shipped internationally. My hat is off to the entire staff. M. Canavan

01 March 21 by Michael F

I am thrilled with my dining set and sideboard. The quality is top-notch. I love knowing I've got amazing, custom-made, unique pieces of furniture that no one else does! I've already got my eye on a couple more pieces.

27 February 21 by Stacy K

Your packaging was exceptional Had a funny odor but suspect that was from it being in a warehouse

27 February 21 by Edward H

This is my second purchase. My first was a lovely 5 piece bedroom set. It’s absolutely gorgeous. My only issue is having to wait 4 months or more to receive my product and yes I know it comes from another country, but still...I can be impatient...other than that. Items look even better in person. Love it!!!

26 February 21 by Cornelia W
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