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sierra living concepts reviews

amazing stories of customer experience with us

4.83 average from 1367 customers Write a review

With over 4000 unique designs of 100% Solid Wood Furniture across categories and styles, we believe in offering our customers the best heirloom quality furniture. Our team of skilled artisans handcraft the furniture using old-world tools and techniques passed down to them through generations, keeping the traditions alive. Our Free Customization Service helps us deliver furniture in the exact specification desired by our customers. Find stories of individuals and families who shopped with us to find the perfectly complementing furniture for their home and offices. Read on to view some of our successful projects and some great home decor ideas from fellow shoppers!

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Your company was great, and I understand the shipping coming from India and the covid thing. But the shipper passed it to a company called FASTMILE they are absolutely terrible. The communication between them and me the customer was less then desirable. Total lack of communication on their part and they said it would be delivered close to 6 pm they arrived three pm. The problem with that was and I explained this to them at least 3 times… our house is being remodeled and we are not currently living there. My electrician happened to be there when they showed up with the pallet, he signed for it. Of course he did not check it over for any damage. I am not happy that FASTMILE left my expensive product with a worker and not me or my husband knowing what the situation was. They were also suppose call when they were a 1/2 hour away, that did not happen. That experience was not good!

10 September 21 by Beth L

Great selection of great products

10 September 21 by Raymond K

Love the cabinet. It is beautifully made. My only regret is I was having an anxiety attack at the time of delivery and forgot to tip the two delivery guys who were very nice and helpful.

05 September 21 by Pat B

Item is eaxactly as pictured. Excellent customer service when i changed the size of my item. Timely updates with photos. Tracking was great and delivery was expedient, wonderful delivery team.

04 September 21 by Lucinda M

The $3500.00 dresser was delivered with a bad crack in the back leg ( probably from shipping across the ocean ). I do expect some type of refund. Lucky I'm a handyman. I glued it and clamped it---- repaired it myself, saving you money from sending someone out to repair it !

04 September 21 by James C

We ordered the Cayuta bedroom set, five pieces. Truly beautiful. From order to delivery was almost six months. That was fine with us, just longer than stated but well worth the wait! Would definitely recommend because of beauty of product and value for price.

04 September 21 by Patricia

Well worth the wait! We were told up front about the process and how long it could take. We just received our hutch (one of two orders) and we are extremely satisfied. Make sure you take advantage of White Glove service, because they are heavy.

03 September 21 by Renee G

This company is amazing! They worked.with me step by step to choose a piece that fit perfectly into my house. I provided pictures of a stain colors and they worked to match exactly. The communication, even through the pandemic, was immediate and always friendly. Very pleased with my beautiful corner cabinet as well as the company as a whole!

03 September 21 by Jodi k

We absolutely love the backboard! It is of high quality and character. It truly adds elegance and charm to our space. Thank you for providing such an excellent product and AAA customer service!

01 September 21 by Chip M

Receiving the item takes a while, so I really appreciated the customer portal so I could check the status of the order. The chat function was also very helpful. I wish there was an option for railed or soft close drawers but the furniture is beautifully made and otherwise exactly how I wanted it.

31 August 21 by Elizabeth G
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