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sierra living concepts reviews

amazing stories of customer experience with us

4.83 average from 2505 customers Write a review

With over 4000 unique designs of 100% Solid Wood Furniture across categories and styles, we believe in offering our customers the best heirloom quality furniture. Our team of skilled artisans handcraft the furniture using old-world tools and techniques passed down to them through generations, keeping the traditions alive. Our Free Customization Service helps us deliver furniture in the exact specification desired by our customers. Find stories of individuals and families who shopped with us to find the perfectly complementing furniture for their home and offices. Read on to view some of our successful projects and some great home decor ideas from fellow shoppers!

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Angela C was fantastic. She worked with me to get the piece just right and her suggestions were spot on. Love it! Was nervous when the packing crate had some damage, but the product was packed so well that there was no damage to the piece. Customer service was helpful, and super responsive. Kept me informed of the status the entire time…never once wondered what the status was. They take your calls and genuinely seem to want to help…breath of fresh air to work with with a company that puts the customer first!

06 August 23 by Angela N

I loved the fact that product images were shared with me as promised, however, I had to call several times to check on shipping updates. I spoke to customer service (A lady, I can’t remember her name) she was very condescending and rude. Adam on the other hand was amazing and kept me posted. Please review customer phone calls to check who I spoke with. I even told her she was condescending. I spoke to her at least 3 times, husky voice, unfriendly and outright rude.

05 August 23 by Mary J

I was updated several times on the status of my order. My questions were answered promptly. Setup of my bed was incredibly easy, and my bed is gorgeous. I am so happy with my purchase. Thank you Sierra Living Concepts!

05 August 23 by Paula S

The entertainment center is beautiful!! Thank you so much!!

05 August 23 by Amy W

Loved the tracking portal, it made it easy for us to follow along. Delivery and receipt was well communicated and efficient. The table exceeded our expections. it is the exact size we wanted, the color, quality, and craftmanship is impressive.

04 August 23 by Donna K

Thank you so much for making such excellent products and the customer service , well there isn’t a high enough rating for how excellent they were. The delivery team and set up gets a five star rating plus plus plus. Perfect in all ways. Thanks Sincerely Lisa Tonello

03 August 23 by Lisa T

Love everything! Beautiful pieces.

02 August 23 by Angela D

Overall, all was well. However, there were 3 places on our dining set where the finish was not done well. I remedied this by applying some stain. but it was still a bit disappointing. We are still quite pleased with our purchase!!

01 August 23 by Clarinda H

Took a very long time, but worth it!

01 August 23 by Gregory H

I was hesitant to order furniture outside of a brick and mortar store but only Sierra Living offered exactly what I was looking for with the size, style and custom finish. I did a lot of research, reading reviews and the responses from Sierra Living. I felt I knew what to expect so I took a leap of faith. I am happy to say that the overall experience was excellent. The final products (coffee table and end table) that arrived were exactly as expected. The tables arrived in just under 3 months from the time of ordering. Throughout the process, I was able to see the progress of my order with images of the product at each stage. Twice I responded within the window provided to give feedback on the order and each time I received a prompt email response to my questions that assured me my input was addressed. When the items were finished, I continued to be able to track when the order was placed into the shipping container and also when the vessel departed with my items. I wasn't aware that I would be able to track the shipping container and vessel but that was a pleasant surprise. Finally, the delivery was everything I read about - challenging but positive. It was clear that an extreme amount of care went into the packaging. It took a few days, an empty garage bay, and a few tools to get the items unpacked; along with two trips to waste management to drop off all the packaging materials. It was intensive but other reviewers mentioned this before and most importantly, the products arrived in pristine condition. I will absolutely order from Sierra Living again.

30 July 23 by Kristin S
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