sierra living concepts reviews

Angela C was fantastic. She worked with me to get the piece just right and her suggestions were spot on. Love it! Was nervous when the packing crate had some damage, but the product was packed so well that there was no damage to the piece. Customer service was helpful, and super responsive. Kept me informed of the status the entire time…never once wondered what the status was. They take your calls and genuinely seem to want to help…breath of fresh air to work with with a company that puts the customer first!

I loved the fact that product images were shared with me as promised, however, I had to call several times to check on shipping updates. I spoke to customer service (A lady, I can’t remember her name) she was very condescending and rude. Adam on the other hand was amazing and kept me posted. Please review customer phone calls to check who I spoke with. I even told her she was condescending. I spoke to her at least 3 times, husky voice, unfriendly and outright rude.

I was updated several times on the status of my order. My questions were answered promptly. Setup of my bed was incredibly easy, and my bed is gorgeous. I am so happy with my purchase. Thank you Sierra Living Concepts!

The entertainment center is beautiful!! Thank you so much!!

Loved the tracking portal, it made it easy for us to follow along. Delivery and receipt was well communicated and efficient. The table exceeded our expections. it is the exact size we wanted, the color, quality, and craftmanship is impressive.

Thank you so much for making such excellent products and the customer service , well there isn’t a high enough rating for how excellent they were. The delivery team and set up gets a five star rating plus plus plus. Perfect in all ways. Thanks Sincerely Lisa Tonello

Love everything! Beautiful pieces.

Overall, all was well. However, there were 3 places on our dining set where the finish was not done well. I remedied this by applying some stain. but it was still a bit disappointing. We are still quite pleased with our purchase!!

Took a very long time, but worth it!

I was hesitant to order furniture outside of a brick and mortar store but only Sierra Living offered exactly what I was looking for with the size, style and custom finish. I did a lot of research, reading reviews and the responses from Sierra Living. I felt I knew what to expect so I took a leap of faith. I am happy to say that the overall experience was excellent. The final products (coffee table and end table) that arrived were exactly as expected. The tables arrived in just under 3 months from the time of ordering. Throughout the process, I was able to see the progress of my order with images of the product at each stage. Twice I responded within the window provided to give feedback on the order and each time I received a prompt email response to my questions that assured me my input was addressed. When the items were finished, I continued to be able to track when the order was placed into the shipping container and also when the vessel departed with my items. I wasn't aware that I would be able to track the shipping container and vessel but that was a pleasant surprise. Finally, the delivery was everything I read about - challenging but positive. It was clear that an extreme amount of care went into the packaging. It took a few days, an empty garage bay, and a few tools to get the items unpacked; along with two trips to waste management to drop off all the packaging materials. It was intensive but other reviewers mentioned this before and most importantly, the products arrived in pristine condition. I will absolutely order from Sierra Living again.