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sierra living concepts reviews

amazing stories of customer experience with us

4.96 average from 311 customers Write a review

With over 4000 unique designs of 100% Solid Wood Furniture across categories and styles, we believe in offering our customers the best heirloom quality furniture. Our team of skilled artisans handcraft the furniture using old-world tools and techniques passed down to them through generations, keeping the traditions alive. Our Free Customization Service helps us deliver furniture in the exact specification desired by our customers. Find stories of individuals and families who shopped with us to find the perfectly complementing furniture for their home and offices. Read on to view some of our successful projects and some great home decor ideas from fellow shoppers!

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Fantastic Experience! Customer service very responsive and thorough. Furniture is beautiful, detail and quality is over the top. Being able to trace the whole process from manufacture to shipping is wonderful. Packaged extremely well. Would definitely order from Sierra Living Concepts again. Thank you.

01 March 20 by DONNA V

I called Adam ahead of time to let him know we had a steep driveway. When the driver came with my furniture he told me he could not come down my driveway with his truck. He said his company would not allow it. My father and I had to take our own truck up our driveway and help the driver put the furniture in own truck. Then we drove it down ourselves. I paid for the white glove delivery service, which did not arrive until 2 and 1/2 hours later (6:45pm). They did not bring a hand truck and I was nervous the whole time they were handling my furniture. They did take all the trash, but did not wipe down my new furniture. It was very dusty and I did it myself.

29 February 20 by Nimisha P

The sideboard is beautiful and very well made.

28 February 20 by Sabra D

Only complaint is that website doesn’t truly represent the wood colors well enough.

28 February 20 by Rita J

Dear Sierra concepts. We received out beautiful furniture yesterday. The beauty and quality is superb. My dealings with customer service were very kind and polite and reassuring, particularly a vey kind person named Rahul Nair. Please acknowledge him. From the website, I felt we were mislead on the expected time to deliver - by a significant amount. Had Rahul not been so nice and polite, I might have cancelled our order.or pushed back angrily on the company. Rahul made me feel better about things, and made me feel that I could trust the company. We expected to receive by late December or early January, But received shipment at end of February. The trucking company was average. The company that gave the white glove delivery was terrific. Considering how challenging it was on the delivery time, I still rated this experience a 5, which tells you how happy we are with the final product and with your customer service people. The customer service was so great because they were kind and made me feel appreciated despite the delay. That is valuable for any company, especially a young company. We will purchase from you again. I wish you success

28 February 20 by Jenniffer D

Very professional from start to finish. We were kept informed every step of the process. My best online purchase experience to date.

02 January 20 by Christia T

Nice quality piece, delivered in perfect condition. Would highly recommend.

17 July 19 by Todd W

Nancy Dow is wonderful. She kept us informed along the way with our order. In addition she made sure the delivery went smoothly. The pieces are beautiful and more than we expected. Thank you!

16 July 19 by NANCY B

Our buffet arrived in perfect condition, exactly in the middle of the range of time forecasted.

14 July 19 by Frank T

Hi!

13 July 19 by Waylon H
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